Butler Service Desk

Position Summary: Butler Service Desk at The St. Regis Riyadh

At Marriott International, our Guest Experience Experts, including those at the Butler Service Desk, aim to create memorable and unique experiences for every guest, far beyond a simple check-in or check-out. You will be empowered to deliver a wide range of services, guiding guests throughout their entire stay at The St. Regis Riyadh.

This role involves proactively addressing guest requests, managing operational needs efficiently, completing necessary reports, and sharing insights into the local area's highlights. Every interaction is an opportunity to make transactions feel like an integral part of the luxurious St. Regis experience.

Critical to success in any role at Marriott International is maintaining a safe workplace, adhering to company policies and procedures, ensuring confidentiality, safeguarding company assets, upholding quality standards, and presenting a professional appearance in uniform and communication. Guest Experience Experts must be prepared for dynamic work, standing, sitting, or walking for extended periods, and handling objects weighing up to 10 pounds without assistance. Excelling in these duties is essential for both guest satisfaction and business success.

Preferred Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience is required.
• No supervisory experience is necessary.
• No specific license or certification is needed.

About Marriott International and St. Regis Hotels & Resorts

Marriott International is dedicated to being an equal opportunity employer, valuing and celebrating the unique backgrounds of all associates. Our strength comes from the rich blend of cultures, talents, and experiences within our global team. We are committed to non-discrimination on any protected basis.

St. Regis Hotels & Resorts embodies timeless glamour with a vanguard spirit, offering exquisite experiences at over 50 luxury properties worldwide. Since its inception by John Jacob Astor IV, the brand has been synonymous with uncompromising bespoke and anticipatory service, delivered flawlessly by gracious hosts and our signature Butler Service. We invite you to explore career opportunities at St. Regis, where you can do your best work, begin your purpose, belong to an amazing global team, and become your best self within the Marriott International portfolio.

Key skills/competency

• Guest Service Excellence
• Luxury Hospitality Standards
• Problem Solving
• Communication Skills
• Attention to Detail
• Operational Efficiency
• Team Collaboration
• Discretion & Confidentiality
• Local Area Knowledge
• Time Management