Assistant Food and Beverage Operations Manager

Job Summary

The Assistant Food and Beverage Operations Manager will assist with supervising the daily food and beverage/culinary operations at The Ritz-Carlton Philadelphia. This role is crucial for ensuring exceptional guest and employee satisfaction while meticulously managing the operating budget. You will be responsible for maintaining high standards and adhering to all legal obligations within the luxury hospitality environment.

Candidate Profile

To be considered for the Assistant Food and Beverage Operations Manager position, candidates should meet one of the following criteria:

• High school diploma or GED with 3 years of experience in the food and beverage, culinary, or a related professional area.
• An Associate's (2-year) degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, coupled with 1 year of experience in the food and beverage, culinary, or a related professional area.

Core Work Activities

Assisting in Managing Day-to-Day Operations

• Assist in the ordering of F&B supplies, cleaning supplies, and uniforms, ensuring adequate stock levels.
• Supervise daily F&B shift operations, ensuring strict compliance with all F&B policies, standards, and procedures.
• Support and oversee an effective monthly self-inspection program to maintain operational excellence.
• Operate all department equipment as necessary and promptly report any malfunctions.
• Supervise staffing levels to effectively meet guest service demands, operational needs, and financial objectives.
• Promote a culture of mutual trust, respect, and cooperation among all team members.
• Develop specific goals and strategic plans to prioritize, organize, and accomplish work tasks efficiently.
• Celebrate team successes and foster learning from failures, encouraging a growth mindset.
• Communicate areas needing attention to staff and conduct follow-ups to ensure comprehensive understanding and implementation.
• Coordinate the cleaning program across all F&B areas, including general cleans, identifying trends, and recommending improvements.
• Adhere to the property's specific second effort and recovery plan to address guest concerns proactively.
• Maintain an approachable and available presence for all team members, fostering open communication.
• Demonstrate comprehensive knowledge of The Ritz-Carlton's brand-specific service culture.

Ensuring Exceptional Customer Service

• Deliver services that consistently exceed customer expectations, driving satisfaction and retention.
• Serve as a visible role model, demonstrating appropriate behaviors and embodying the brand's luxury standards.
• Manage day-to-day operations to ensure consistent quality, adherence to standards, and daily fulfillment of customer expectations.
• Implement proactive approaches when addressing and resolving guest concerns.
• Set a positive example for all guest relations, fostering a welcoming and luxurious environment.
• Maintain an approachable and available presence for all guests.
• Review guest comment cards and satisfaction results with employees to drive continuous improvement.
• Respond promptly and effectively to customer service department requests.

Additional Responsibilities

• Provide clear and timely information to supervisors and co-workers via telephone, written form, email, or in person.
• Analyze information and evaluate results to determine the best solutions for problem-solving.
• Perform hourly job functions when necessary to support operational needs.
• Extend professionalism and courtesy to all team members at all times.
• Demonstrate comprehension of budgets, operating statements, and payroll progress reports.

About The Ritz-Carlton, Philadelphia and Marriott International

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Key Skills/Competency

• Food and Beverage Operations
• Guest Satisfaction
• Budget Management
• Team Leadership
• Hospitality Management
• Inventory Management
• Customer Service Excellence
• Operational Standards
• Problem Solving
• Communication Skills