Christmas Customer Assistant - Fashion, Home & Beauty

Job Overview

Join our team at Marks and Spencer as a Christmas Customer Assistant in the Clothing & Home section. You will be a brand ambassador, recommending fashionable products and ensuring a remarkable shopping experience through exceptional customer service.

Work Pattern

The role involves working on the following days and times:

• Thursday: 14:30 - 18:30
• Friday: 14:30 - 18:30
• Saturday: 14:30 - 18:30
• Up to full-time during weeks commencing 14th and 21st December due to operational needs.

Key Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and shelves stocked with products.
• Monitor and strive to achieve daily sales targets and promotions.
• Engage proactively with customers, understand their needs, and deliver recommendations.
• Build expert product knowledge through training and hands-on use of digital tools such as the Sparks App and in-store devices.

Key Capabilities and Requirements

• High levels of customer service and attention to detail.
• Digital capability to effectively use technology in a retail setting.
• Strong communication skills and ability to adapt to changing environments.
• Team player attitude, with commitment to an inclusive store environment.
• Flexibility to work across various store areas as needed.

Inclusivity and Opportunities

Marks and Spencer values diversity and inclusion and supports flexible working arrangements. Reasonable adjustments are available during the recruitment process.

Key skills/competency

• Customer Service
• Digital Tools
• Sales Targets
• Teamwork
• Communication
• Flexibility
• Product Knowledge
• Adaptability
• Attention to Detail
• Inclusive Environment