Service Coordinator @ Marioff
Your Application Journey
Email Hiring Manager
Job Details
About Marioff
For four decades, Marioff has been driven by the challenge of keeping people and businesses safe with its HI-FOG system. A global leader in high-pressure water mist fire protection, Marioff is rooted in Nordic innovation and delivers worldwide. With headquarters in Vantaa and a factory in Kerava, Finland, the company employs over 500 professionals from nearly 30 nationalities.
About the Role
The Service Coordinator role is critical in expanding operations in the Nordics. You will serve as a vital link between customers, service technicians, and internal departments to ensure service and maintenance activities are scheduled, tracked, executed, and closed with a focus on customer satisfaction and operational excellence.
Main Responsibilities
- Plan and schedule service, maintenance, and inspection activities across Finland and Sweden.
- Serve as the primary contact for service-related customer communication.
- Support service engineers with service planning, documentation, spare parts coordination, and job preparation.
- Ensure timely and accurate handling of service reports, work orders, and invoicing support.
- Maintain and update service data in ERP and CRM systems (e.g., Salesforce).
- Handle warranty requests and assist in managing claims.
- Contribute to continuous improvement of service processes and customer experience.
Requirements
- Previous experience in service coordination, customer service, or technical administration.
- Strong organizational skills with ability to manage multiple priorities.
- Fluency in Swedish and Finnish; proficiency in English.
- Strong IT skills including Microsoft Office and ERP/CRM systems.
- Customer-oriented mindset with attention to accuracy and deadlines.
- Experience with Salesforce and a technical education/background is an advantage.
Benefits & Company Commitment
Competitive compensation, professional development opportunities, flexible work arrangements including remote work, and the opportunity to be part of an industry leader in life-safety technology with a passion for protecting people and property.
Join Marioff to make a difference and contribute to its mission of ensuring safety and continuous business protection.
Key skills/competency
- Service Coordination
- Customer Service
- Scheduling
- ERP/CRM
- Salesforce
- Documentation
- Maintenance
- Organization
- Technical Support
- Process Improvement
How to Get Hired at Marioff
🎯 Tips for Getting Hired
- Research Marioff's culture: Understand their Nordic innovation and safety values.
- Customize your resume: Highlight service coordination and technical skills.
- Emphasize language skills: Mention Swedish, Finnish and English proficiency.
- Prepare for technical questions: Focus on ERP/CRM and scheduling systems.