Customer Care Representative

@ Maria Nila Stockholm

About Maria Nila

Maria Nila is a family-owned Swedish haircare brand driven by sustainability and innovation. As a certified B Corp, we create 100% vegan and cruelty-free products produced in our own climate-compensated factory in Helsingborg, Sweden. With an expanding presence in North America, Maria Nila is looking for a Customer Care Representative to join our team.

Role Overview

The Customer Care Representative will be responsible for processing distributor purchase orders, providing support across multiple sales channels including e-commerce, and ensuring clear communication with distributor partners and customers. This role is ideal for someone proactive, detail-oriented, and eager to exceed customer expectations in a fast-paced environment.

Key Responsibilities

• Administrate and process incoming sales orders for various channels.
• Monitor and respond to customer inquiries via shared inboxes.
• Track orders, flagging delays or issues proactively.
• Communicate backorder statuses, delivery timelines, and alternatives.
• Handle returns, complaints, and claims professionally.
• Maintain accurate product and customer data in ERP and e-commerce systems.
• Collaborate with Sales, Logistics, Finance, Marketing, and E-commerce teams.
• Stay informed about products, promotions, and policies.

Qualifications

• 1–2 years of experience in customer service/order entry or similar.
• Strong customer-focused mindset with excellent communication skills.
• High attention to detail and organizational skills.
• Experience with order management processes and systems (Business Central a plus).
• Proficiency in Microsoft Office suite.
• Interest in the beauty industry and customer-facing channels.

What We Offer

• Opportunity to grow with a sustainability-driven beauty brand.
• Supportive and collaborative team culture.
• Competitive compensation and benefits package.
• Flexible, remote work environment.

Application Process

Please send your CV and Cover Letter before October 17th. Selections and interviews will be ongoing; early submission is encouraged. Applications are accepted via our career site only.

Diversity and Inclusion

At Maria Nila, diversity, equity, and inclusion are cornerstones of our work environment. Every individual’s unique background contributes to our success, and we welcome applicants of all identities.

Key Skills/Competency

• Customer Support
• Order Processing
• Communication
• ERP
• E-commerce
• Microsoft Office
• Attention to Detail
• Team Collaboration
• Problem Solving
• Sustainability