Senior Product Manager, Member Experience & Digital Health

About the Role of Senior Product Manager, Member Experience & Digital Health

As a Senior Product Manager, Member Experience & Digital Health at Manulife, you will be instrumental in shaping and executing the Member Experience & Digital Health Strategy. This role involves evolving existing core capabilities of the Member Experience & Health Platform to achieve significant scale.

Key Responsibilities and Partnerships

You will collaborate both internally with Manulife’s cross-functional teams and externally with various healthcare partners to develop, deliver, and scale digital health capabilities and partnerships. Your responsibilities include:

• Lead end-to-end opportunity development: Drive the identification, validation, and delivery of digital health platform and partnership opportunities from initial concept through to launch, measurement, and scale across multiple lines of business.
• Own platform integration pipelines: Identify, scope, and prioritize integration initiatives (APIs, shared services, data flows) based on business value, member outcomes, technical feasibility, and reusability.
• Define cross-line of business platform strategies: Partner with Product, Technology, Architecture, Data, Operations, and Business leaders to define how health capabilities are built once as platform services and reused.
• Translate strategy into actionable delivery plans: Develop clear, detailed execution and integration plans, including milestones, dependencies, owners, and risk/issue management, across enterprise teams and key third-party partners.
• Shape the health ecosystem and partner landscape: Provide thought leadership on the broader capabilities ecosystem, determining where to build, buy, or integrate solutions to advance the Member Experience strategy and member value proposition.
• Champion measurable member and business outcomes: Define and track KPIs and success metrics (e.g., adoption, engagement, satisfaction, clinical/behavioral outcomes, cost savings), using data and experimentation to continuously optimize Member Experience & Health Platform services.
• Ensure seamless, secure, and scalable experiences: Collaborate closely with Engineering, Architecture, Security, and Design to ensure platform capabilities are intuitive, performant, secure, compliant, and follow consistent integration patterns (e.g., API-first, event-driven, FHIR interoperable).
• Synthesize complex technical and business topics: Condense intricate information into clear memos and recommendations for senior stakeholders, ensuring consistent alignment across lines of business on priorities, scope, and trade-offs.

Competencies for Success

To excel in this role, candidates should possess the following competencies:

• Experience: Minimum 7+ years of Digital Product Management experience, with a focus on platform development, integrations, and partnerships. A University Degree in Business, Technical, or Quantitative Field is required, with a Master’s degree or Business-oriented education combined with a Technical Background being a strong plus.
• Execution Communication: Proven ability to prepare and present clear, concise memos and recommendations to senior leadership.
• Complexity Simplification: Strong communication skills to simplify complex technical and architectural topics into practical, business-relevant narratives.
• Relationship Building: Exceptional skills in building relationships with senior business leaders, technology partners, and external vendors/health partners.
• Execution under Pressure: Demonstrated ability to manage multiple competing priorities and adapt to changing demands effectively.
• 0 to 1 to track record: Proven experience in integrating and scaling services and solutions from initial concept to broad adoption.
• Ownership & Accountability: High level of self-motivation, ownership, and accountability for achieving desired outcomes.
• Financial Acumen: Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking.
• Platform & Technical Integration Expertise (nice to have): Comprehensive expertise in Platform services, APIs, and SDKs, especially in multi-line of business or enterprise environments.

Decision Authorities

In this role, you will have significant decision-making authority:

• Member Experience & Digital Health Capabilities Roadmap: Direct the prioritization of the roadmap, ensuring alignment with enterprise strategy, financial targets, and member experience objectives. Recommend which capabilities are built as shared platform services versus line-of-business specific, and their rollout sequence.
• Platform Service & Integration Decisions: Oversee key decisions on the design and integration of Member Experience & Health Platform capabilities (e.g., API contracts, data flows, reuse patterns, partner integration models) in collaboration with Architecture and Engineering. Decide on standardization of integration patterns and platform services versus introducing configuration for specific business needs, while protecting long-term scalability.
• Outcome Targets & Performance Levers: Define and recommend target outcomes and KPIs for initiatives (e.g., adoption, engagement, NPS, cost avoidance), and identify levers for improvement. Make data-driven recommendations to scale, iterate, or sunset platform capabilities or partnerships based on performance.

About Manulife

Manulife Financial Corporation is a leading international financial services provider, dedicated to helping people make their decisions easier and lives better. Manulife fosters an inclusive work environment, valuing diversity and committing to fair practices without discrimination. They offer a supportive environment where employees are empowered to grow their careers and are recognized in a flexible setting that prioritizes well-being and inclusion.

Key skills/competency

• Digital Product Management
• Platform Development
• API Integrations
• Partnership Management
• Digital Health Strategy
• Roadmap Prioritization
• KPI Tracking & Analytics
• Stakeholder Management
• Financial Acumen
• System Architecture