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Data Analyst - Workforce Management

Manulife

Waterloo, ONOn Site

Original Job Summary

Overview

Join our GB Operations Enablement team as a Data Analyst - Workforce Management at Manulife. In this role, you will use data to improve staffing efficiency, optimize resource allocation, and support operational planning using modern tools such as Power BI, SQL, and Azure Databricks along with emerging Generative AI technologies.

Position Responsibilities

  • Analyze workforce data to identify staffing trends, productivity, and capacity planning.
  • Develop and maintain dashboards and reports for forecasting and performance tracking.
  • Collaborate with Workforce Management and Operations teams for data-driven solutions.
  • Extract and transform data using SQL and cloud platforms like Azure Databricks.
  • Communicate insights clearly to technical and non-technical stakeholders.

Required Qualifications

  • 1–2 years of experience in data analysis, workforce planning, or business intelligence.
  • Proficiency with Power BI, SQL, and advanced Excel functions.
  • Bachelor’s degree in Data Analytics, Business Administration, Human Resources or related field.

Preferred Qualifications

  • Experience with Azure Databricks, Python, Power Apps/Automate.
  • Familiarity with Generative AI tools (e.g., Copilot, ChatGPT).
  • Knowledge of workforce management systems and cloud data platforms.
  • Strong analytical thinking and problem-solving skills.
  • Bilingual in French and English.

When You Join Our Team

You will be empowered to learn and grow your career while working in a flexible, inclusive, and collaborative environment that values well-being.

About Manulife

Manulife Financial Corporation is a leading international financial services provider committed to helping people make informed decisions. Visit our story to learn more.

Key skills/competency

  • Data Analysis
  • Workforce Management
  • Power BI
  • SQL
  • Azure Databricks
  • Excel
  • Dashboarding
  • Forecasting
  • Generative AI
  • Business Intelligence

How to Get Hired at Manulife

🎯 Tips for Getting Hired

  • Research Manulife's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight data analysis and BI skills.
  • Align your experience: Emphasize workforce planning and SQL proficiency.
  • Prepare for interviews: Review Power BI, Azure, and technical questions.

📝 Interview Preparation Advice

Technical Preparation

Practice SQL queries and data transformations.
Build Power BI dashboards with sample datasets.
Experiment with Azure Databricks and Excel models.
Explore Generative AI applications for data analysis.

Behavioral Questions

Describe teamwork in challenging data projects.
Explain handling shifting priorities effectively.
Share experience with diverse stakeholder communication.
Discuss solving unexpected project challenges.