AVP, Global AI Technology Platforms and Solutions

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife's story.

Join Our Team as AVP, Global AI Technology Platforms and Solutions

We are seeking an AVP to lead Manulife’s Global AI Technology Platforms and Solutions organization! This technology leadership role is central to bringing Manulife’s AI strategy and vision to life. You will lead the engineering, operations, and enablement teams responsible for Manulife’s Global Agentic AI Platform and global AI solutions such as ChatMFC ensuring secure, consistent, and scalable adoption across the company.

As the steward of Manulife’s inner-source AI platform ecosystem, you will be leading Manulife’s innovative Agentic AI transformation. Working closely with our AI team, you will help guide the organization’s transformation. You will have access to global solutions and the latest AI Assurance Automation methods. You will also champion new ways of working!

You will collaborate closely with senior leaders across business, technology, governance, and risk to ensure our global platforms accelerate time to value while meeting the highest standards of security, compliance, and operational excellence.

Position Responsibilities

The ideal candidate is a highly engaged and experienced engineer that will lead our AI platform evolution. They are comfortable working in a fast-paced, multi-functional delivery model motivated by value generation. They are comfortable being hands-on in the details and experienced at building consensus with senior partners. Specifically, they will be responsible to:

• Lead end-to-end delivery of a scalable AI platform that enables Manulife’s business strategy and evolving enterprise needs.
• Drive technical implementation of AI governance, Responsible AI controls, security standards, and regulatory compliance, embedded natively in the AI platform.
• Advance an inner-source operating model by empowering a global contributor community—fostering reusable component development, codifying contribution and code-review standards, and enabling open collaboration.
• Ensure platforms are adaptable to emerging technologies and future business requirements.
• Oversee the operational performance of the Global Agentic AI platform and Global AI solutions such as ChatMFC. Drive guidelines for interoperability, reliability, and scalability across regions.
• Champion compliance, security, and governance, proactively addressing regulatory requirements and operational risk.
• Ensure robust AI platform automation, observability, SRE practices, and proactive incident detection across regions.
• Oversee integration and lifecycle management of AI platform capabilities, APIs, and runtime components.
• Continuously improve platform performance, automation, developer experience, and overall efficiency.
• Collaborate with business product owners, architecture, security, compliance, and risk teams to ensure regulatory and operational posture.
• Monitor critical metrics and key risk indicators, manage budgets, and coordinate service levels to ensure efficient, cost-effective, and compliant AI platform delivery. Identify optimization opportunities and report outcomes to senior leadership.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 12+ years of experience in technology leadership roles, with at least 5 years in AI/ML or enterprise platform delivery.
• Deep understanding of AI governance, compliance, and operational risk management.
• Proven experience delivering enterprise-scale architecture solutions on Microsoft Azure.
• Extensive platform engineering and automation expertise, with proven thought leadership and delivery experience building modern CI/CD practices and Java SDK-based platform delivery.
• Hands-on leadership of engineering teams, leaning in to ensure the team is using the latest AI supported development practices.
• Demonstrated outstanding leadership, communication, and collaboration skills with experience leading global engineering and operations teams and engaging senior business collaborators.
• Experience building tools to drive engineering efficiency, streamlining governance tasks by design.
• Advanced proficiency in Java (required) and Python (required); additional experience other programming languages is an asset.
• Hands-on experience with WebApp development and ITIL-aligned service management.
• Familiarity with Agile methodologies, iterative development practices, and inner-source/open-source operating models.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Key skills/competency

• AI Platforms
• Machine Learning
• Platform Engineering
• AI Governance
• Microsoft Azure
• CI/CD Practices
• Java & Python
• Agile Methodologies
• Operational Risk Management
• Inner-Source Development