Junior Cloud Support Engineer

About the Role: Junior Cloud Support Engineer at MANTECH

MANTECH is seeking a motivated, career, and customer-oriented Junior Cloud Support Engineer to join our Cloud Operations Team for the NAVSEA Bluewater Cloud. This is a remote position where you will grow your technical skills under the guidance of senior engineers, resolving technical issues and enhancing the user experience. This role serves as an excellent entry point into cloud service management, incident response, and cross-platform technical expertise.

Key Responsibilities

• Provide platform help desk support, managing the full lifecycle of GOV Cloud IT service requests and operational tasks in alignment with ITSM processes.
• Develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base (KB) documentation by identifying trends in recurring service requests to improve resolution efficiency.
• Monitor cloud environments for security threats and system outages, supporting timely incident identification, escalation, and resolution.
• Troubleshoot and maintain infrastructure across multi-cloud environments, including AWS, Azure, and Google Cloud Platform (GCP).
• Recommend and implement tools, process improvements, and automation to enhance the quality and responsiveness of cloud support operations.
• Support disaster recovery planning, exercises, and training efforts to ensure system resilience and continuous availability.
• Evaluate emerging DoD, DoN, and commercial technologies for potential integration into program environments.

Minimum Qualifications

• Bachelor’s Degree in Computer Science or other related STEM discipline OR an Associate’s degree and 4+ years of relevant experience.
• 2+ years of experience in AWS, cloud technologies, or a related technical field.
• An active CompTIA Security+ certification or a higher-level DoD-approved security certification.
• An active AWS Certified Cloud Practitioner certification or higher.
• Must be available to work West Coast hours (9:00 AM to 5:00 PM PST).

Preferred Qualifications

• Experience with an ITSM platform such as ServiceNow, Remedy, or Jira.
• Multi-Cloud experience within Google Cloud Platform, Azure, or Oracle.
• Experience with Infrastructure as Code (IaC) based architecture.
• Experience with Git, GitHub, and Markdown.
• Experience with Terraform and Ansible.
• Associate level certification or higher in AWS, Azure, or Google Cloud.

Clearance Requirements

• Must have an active Secret security clearance.

Physical Requirements

• Ability to remain in a stationary position 50% of the time.
• Occasional movement within the office to access various equipment.
• Frequent communication with colleagues, management, and clients.
• Capacity to exchange accurate information in all interactions.

Key skills/competency

• Cloud Operations
• AWS
• Azure
• Google Cloud Platform (GCP)
• ITSM
• Incident Response
• Troubleshooting
• Security+
• SOP Development
• Disaster Recovery