Consultant Experience Manager

@ Manpower

Overview

The Consultant Experience Manager at Manpower supports Experis Consultants through their lifecycle once onboard. This role ensures a positive consultant experience by maintaining regular contact, resolving issues, and facilitating onboarding and training.

Making an Impact

• Engage regularly to build trust and positive relationships.
• Resolve consultant issues quickly to protect project quality.
• Support new consultants intensively during initial weeks.
• Provide feedback and handle performance/termination discussions.
• Manage onboarding/offboarding processes and equipment needs.

Sharing Expertise

• Leverage internal networks to solve complex problems.
• Assist sales with client insights and performance feedback.

Gaining Exposure

• Build rapport with internal stakeholders (Experis Care, People & Culture Resource Center, Operations, etc.).
• Source project leads and share key client information.

Thought Leadership

• Adopt a solutions mindset in collaboration with teams.
• Suggest process improvements and share best practices.
• Stay updated on workforce trends to advise consultants.

Your Typical Day

• Assist with consultant orientation and offboarding.
• Review weekly status reports and document issues in Bullhorn.
• Support candidate screening and interviewing as needed.
• Collaborate with team members to achieve goals.
• Perform additional administrative tasks as assigned.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 4 years in HR generalist or related administrative role.
• Proficiency with Microsoft Excel, Teams, Office, and Word.

Nice to Have

• Experience in employee relations.
• Staffing industry knowledge.

Key skills/competency

Consultant, Experience, Communication, Onboarding, Employee Relations, Training, Redeployment, Stakeholder, Process Improvement, Solutions Mindset