Fixnet Service Center Engineer

Fixnet Service Center Engineer

Manning Global AG is seeking a Fixnet Service Center Engineer to join their client's team in Romania or Poland. This is a fixed-term employment position with an ASAP start date.

Responsibilities:

• Incident and Event management of multi-vendor IP, Transmission, and Voice network equipment.
• Initial troubleshooting of multi-vendor IP, Transmission, and Voice network equipment.
• Supporting internal and external departments in troubleshooting network and service issues.
• Management of order, delivery, and cancellation processes using prescribed workflows and tools.
• Communication with client end-customers via telephone, hotline, and email.
• Communication with client service managers and operations teams via telephone, hotline, and email.
• Communication with internal and external suppliers and carriers via telephone, hotline, and email.
• Initiation, coordination, and remote support of field services for installation and troubleshooting.
• Timely processing of events and tickets according to prescribed processes, avoiding SLA violations.
• Ensuring high quality of ticket processing with adequate documentation as per work instructions.
• Incident, Escalation, and Prioritization management.
• Problem Management to identify and report recurring service and equipment faults.
• Create and maintain technical documentation, workflows, and processes related to the competence area.
• Contribute to continuous improvement of operational processes and efficiency.
• Support cross-domain competence development within the project team.
• 24x7 service coverage according to the assigned shift schedule.
• Out-of-office time & bank holidays support when necessary.

Requirements:

• Good German (at least B2 level).
• Good written and spoken English.
• Willingness to work shifts on a 24/7 schedule.
• Cross-team support as required.
• Initial experience in customer support, including telephone, mail, and ticket systems.
• Experience in the telecommunications and business customer sector is desirable.
• Understanding of different fixed network technologies: DSL, VDSL, Ethernet, VPN.
• Desirable experience with Cisco, OneAccess CPE.
• Initial experience with ticket-based systems.
• Ability to work independently and strong teamwork skills.
• Passion and affinity for troubleshooting.
• Sense of responsibility, commitment, and reliability.
• Basic experience in C, C++ languages.
• Good scripting skills (Perl, Python, Make, or similar).
• Good communication and strong analytical skills.
• Team-oriented with initiative.

Key skills/competency:

• Network Equipment Troubleshooting
• Incident Management
• Customer Support
• Telecommunications
• Fixed Network Technologies
• Ticket Systems
• Cisco
• Scripting (Perl, Python)
• Problem Management
• Documentation