Senior Technical Program Manager, Property, Compliance, Theft & Fraud

Senior Technical Program Manager, Property, Compliance, Theft & Fraud

In this role, with a core focus on Store Compliance, Property Management, and Loss Prevention technologies, you will lead major initiatives that modernise compliance processes, improve store execution, and reduce exposure to theft and fraud. You will champion the scaled introduction of intelligent sensing, monitoring, and audit technologies to strengthen controls across stores and assets, enhance data‑led decision making, and simplify regulatory and operational workflows.

This role demands a hands‑on delivery leader with strong technical competence, outstanding foresight, and the ability to navigate sophisticated, high‑risk environments. You will foster collaboration across engineering, product, retail operations, property, finance, and vendor partners—driving continuous improvement and embedding a culture of accountability, compliance, and evidence‑based decision making.

In this role, with a core focus on Store Compliance, Property Management, and Loss Prevention technologies, you will lead major initiatives that modernise compliance processes, improve store execution, and reduce exposure to theft and fraud. You will champion the scaled introduction of intelligent sensing, monitoring, and audit technologies to strengthen controls across stores and assets, enhance data‑led decision making, and simplify regulatory and operational workflows.

This role demands a hands‑on delivery leader with strong technical competence, outstanding foresight, and the ability to navigate sophisticated, high‑risk environments. You will foster collaboration across engineering, product, retail operations, property, finance, and vendor partners—driving continuous improvement and embedding a culture of accountability, compliance, and evidence‑based decision making.

What’s in it for you?

Working at M&S means being part of something bigger - We help to deliver quality, value and service to millions of customers every day. We’re inclusive, fast paced and always evolving, with a strong sense of purpose and we focus on doing the right thing.

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

What you’ll do

Using your technical expertise, you will remove delivery blockers, improve quality, and ensure programme efficiency. You will apply agile delivery practices to drive organisation‑wide change, building trust through predictable execution, transparency, and clear communication, following the M&S Way.

More specifically, the Senior TPM role embodies ‘own it and get it done’, with key responsibilities including:

• Lead sophisticated, multi-disciplinary initiatives and programmes within a product-led organisation, delivering innovative digital and IoT solutions that uplift colleague experience and operational efficiency.
• Track and lead end-to-end product and programme execution, ensuring delivery against outcomes through effective cadences, progress reporting, and transparent communication.
• Develop strategic roadmaps, objectives and key results, and investment priorities with Product Managers and Engineering to accelerate delivery of M&S’s colleague productivity ambitions and ensure a customer‑first approach across Tech.
• Own and assure the technical delivery and release strategy, advising senior partners, leading risks, and acting as the primary customer concern point for high-impact issues.
• Drive proactive dependency and integration planning, enabling confident delivery across products, domains, and operational teams.

Who you are

• Experienced in agile delivery at scale, with a track record leading sophisticated transformation programmes across operational and risk‑sensitive environments.
• Skilled in service management, with a strong control‑ and compliance‑first attitude that ensures store‑facing technologies are robust, reliable, and continuously improved.
• Commercially astute, able to build cases and lead vendor performance for high‑value delivery related to estate management and loss prevention.
• A strategic problem‑solver who challenges assumptions and drives innovative, technology‑led approaches to improving compliance and reducing operational risk.
• An outstanding partner manager, capable of influencing and engaging at all levels—including executive leadership, store operations, property, and finance.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Key skills/competency

• Program Management
• Agile Delivery
• IoT Solutions
• Compliance Management
• Loss Prevention
• Risk Management
• Stakeholder Management
• Technical Strategy
• Retail Operations
• Vendor Management