4 days ago
Business Application Support Analyst
Mammoet
On Site
Full Time
CA$77,500
Puslinch, ON
Job Overview
Job TitleBusiness Application Support Analyst
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryCA$77,500
LocationPuslinch, ON
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Job Description
Summary Of The Role
The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.
Key Responsibilities
WHAT YOU’LL BE DOING
- Application Support:Provide second-level support for business applications.Troubleshoot and resolve application-related issues.Escalate complex issues to higher-level support and/or suppliers when necessary.
- User Assistance:Assist users with application-related queries and provide training as needed.Develop user guides and documentation for applications.
- System Maintenance and Monitoring:Perform regular maintenance and updates on business applications.Monitor application performance and ensure system stability.
- Collaboration:Work closely with IT teams, developers, and business units to implement and improve applications.Participate in project teams to deliver new applications or enhancements.
- Documentation and Reporting:Maintain accurate records of support requests and resolutions.Generate reports on application performance and support activities.
- Continuous Improvement:Identify opportunities for process improvements and application optimizations.Stay up-to-date with industry trends and best practices.
What You’ll Need
- Bachelor's degree in Computer Science, Information Technology, or related field, or experiences in a related field.
- Proven experience in application support or a similar role.
- Strong technical skills and familiarity with business application software.
- Excellent problem-solving and analytical abilities.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-focused with a proactive approach to support.
Preferred Skills
- Knowledge of specific business applications relevant to the organization.
- SAP / CRM / Office 365 / Sharepoint / Teams / Understanding of ITIL/ISM or other IT service management frameworks.
- Experience in utilizing ticketing systems (TOPdesk or other similar).
What You’ll Get
- Flexible Work Schedule (Hybrid)
- Health and Dental Benefits
- GRSP match
- Company sponsored events
- Paid vacation
- Employee Assistance Program (EAP)
- Educational Reimbursements
- Casual dress
Key skills/competency
- Application Support
- Troubleshooting
- IT Service Management
- System Monitoring
- User Assistance
- Collaboration
- Documentation
- SAP
- CRM
- Office 365
How to Get Hired at Mammoet
- Research Mammoet's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Highlight experience in application support, troubleshooting, and IT service management for Mammoet's requirements.
- Showcase problem-solving skills: Prepare specific examples of resolving complex application issues and improving system functionality.
- Emphasize collaboration and communication: Illustrate your ability to work effectively with IT, business units, and users.
- Demonstrate technical familiarity: Discuss your experience with business applications like SAP, CRM, Office 365, and ticketing systems relevant to the Business Application Support Analyst role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the core responsibilities of a Business Application Support Analyst at Mammoet?
02What specific technical skills are preferred for this Mammoet role?
03Does Mammoet offer a hybrid work arrangement for the Business Application Support Analyst position?
04What kind of benefits package does Mammoet provide for this role?
05How important is ITIL or ISM knowledge for the Business Application Support Analyst at Mammoet?
06What is the expected salary range for a Business Application Support Analyst at Mammoet?
07Are there opportunities for continuous improvement in the Business Application Support Analyst role at Mammoet?
08How does the Business Application Support Analyst collaborate with other teams at Mammoet?
09What educational background is required for this Mammoet position?
10Will I be involved in user training as a Business Application Support Analyst?
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