Seasonal Broadcast Operations Engineer

Overview

The Seasonal Broadcast Operations Engineer will be responsible for day-to-day operations of broadcast technology for Major and Minor League Baseball systems. The primary role will be to support remote devices and livestream workflows for gameday and consumer-facing productions. This position will be part-time, seasonal, in alignment with the MLB/MiLB schedule, and located either in our New York operations center or remotely depending on location.

Responsibilities

MLB Streaming

• Primary support of game-day operations for the MLB.TV product.
• QC, analyze, and troubleshoot gameday feeds and corresponding for customer-facing live streams.
• Work with club audio/video staff on receiving proper program handoff, documenting production specifics, and tracking team-centric requests.
• Monitor and verify nightly status of media pipelines for encoding distribution to MLB.tv platform and streaming partners.
• Provide necessary escalations and feedback to Media Technology, Enterprise Media, and Broadcast Engineering teams.
• Work with operations staff to generate nightly engineering reports and track relevant incidents.
• Perform regular sweeps of the entire MLB.tv pipeline to identify issues and notify the stakeholders of faults and downstream impact.

MLB Audio

• Primary support of MLB At Bat audio product.
• QC, analyze, and calibrate radio feeds being acquired via remote connections for consumer-facing MLB streaming products.
• Provide operational support of audio transmission systems, including IP encoding, decoding, and routing of signals through the MLB media pipelines.
• Work with radio station staff on receiving proper handoff, documenting production specifics, maintaining contacts, and tracking one-off requests.
• Notifying Tier 2 support teams regarding issues that require escalation and properly notating for end-of-shift reports.

Qualifications & Skills

• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.
• General capability to problem solve and think critically on the fly.
• Ability to stay organized and on task in fast-paced environments.
• Self-motivated to expand knowledge-base and understanding of MLB workflows over time.

Requirements

• Ability to commute in office daily or possess a robust home internet connection.
• Competence with Mac and Windows Operating Systems.
• Familiarity of IP Video Transport concepts.
• Operational knowledge of video and audio production standards for live events.

Why Major League Baseball?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

Key skills/competency

• Live Streaming
• Broadcast Operations
• Quality Control
• Troubleshooting
• Media Pipelines
• IP Video Transport
• Audio Production
• Video Production
• Mac OS
• Windows OS