Post-Sales Enablement Manager
MaintainX · NAMER
This listing has closed — view similar roles below.
- Hybrid
- Full-time
- $150,000 / year
- NAMER
Job highlights
- Own post-sales enablement strategy and execution.
- Design scalable programs for Customer Success.
- Reduce customer time-to-value and employee ramp.
- Drive retention, expansion, and Net Dollar Retention.
- Analyze data to identify skill gaps and prioritize initiatives.
About the role
About MaintainX
MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.Why This Role Matters
As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise. We Need a Dedicated Enablement Individual Who Can:- Define what “great” looks like across post-sales roles
- Translate strategy into repeatable, role-based execution
- Reduce customer time-to-value and employee ramp time
- Drive measurable improvements in retention, expansion, and Net Dollar Retention
What You'll Do
- Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
- Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
- Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
- Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
- Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
- Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
- Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
- Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
- Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
- Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
- Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
- Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.
About You
- You are a systems thinker who designs enablement for scale, not one-off training events.
- You are comfortable influencing senior stakeholders and driving alignment without formal authority.
- You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
- You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
- You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
- You’re a builder, a collaborator, and a team player who thrives on making an impact.
- You take ownership of your growth and actively seek feedback, improvement, and impact.
Your Experience
- 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment.
- 2-4 years of dedicated Enablement, readiness, or field enablement experience.
- Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
- Experience supporting Mid-Market and Enterprise post-sales teams.
- Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
- Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
- Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
- Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.
What Success Looks Like In The First 12 Months
- Clear post-sales execution standards are defined, documented, and reinforced through enablement.
- New post-sales hires ramp faster and more consistently across segments.
- Managers are equipped to coach effectively against defined competencies.
- Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
- Post-sales teams view enablement as a critical partner in their success.
What’s In It For You
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
About Us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Key skills/competency
- Post-Sales Enablement
- Customer Success
- Professional Services
- B2B SaaS
- Enablement Programs
- Instructional Design
- Performance Analysis
- Retention
- Expansion
- Onboarding
Skills & topics
- Post-Sales Enablement Manager
- Enablement
- Customer Success
- Professional Services
- B2B SaaS
- SaaS Enablement
- Revenue Enablement
- Onboarding
- Training
- Retention
- Gainsight
- Salesforce
- Gong
- WorkRamp
- Instructional Design
- Performance Management
- Mid-Market
- Enterprise
- Industrial SaaS
- CMMS
How to get hired
- Tailor your resume: Highlight experience in B2B SaaS post-sales, enablement, and driving measurable outcomes.
- Showcase your impact: Quantify achievements in retention, expansion, and time-to-value in your application.
- Demonstrate systems thinking: Emphasize your ability to design scalable enablement programs, not just one-off training.
- Prepare for behavioral questions: Be ready to discuss how you influence stakeholders and drive alignment without direct authority.
- Research MaintainX values: Understand their mission and demonstrate how you embody 'Smart Humble Optimist'.
Technical preparation
Familiarize with Salesforce, Gainsight, Gong.,Understand LMS and enablement platforms.,Review B2B SaaS post-sales processes.,Study customer lifecycle management concepts.
Behavioral questions
Describe influencing senior stakeholders without authority.,How have you driven behavior change through enablement?,Share an example of measuring enablement impact.,How do you prioritize enablement initiatives?
Frequently asked questions
- What is the primary focus of the Post-Sales Enablement Manager role at MaintainX?
- The Post-Sales Enablement Manager at MaintainX is responsible for developing and implementing systems, skills, and standards that empower Customer Success and Professional Services teams to deliver consistent value, accelerate time-to-value, and achieve measurable customer outcomes at scale.
- What kind of experience is required for the Post-Sales Enablement Manager position at MaintainX?
- The ideal candidate has 3-5 years of experience in post-sales roles (Customer Success, Professional Services) within B2B SaaS, coupled with 2-4 years specifically in enablement or readiness roles. Familiarity with post-sales tools like Salesforce and Gainsight is also important.
- How does this role contribute to MaintainX's overall business goals?
- This role directly impacts key post-sales metrics such as retention, expansion, and Net Dollar Retention by ensuring post-sales teams are effectively equipped to deliver value, drive product adoption, and support customer growth throughout their lifecycle.
- What are the key responsibilities of the Post-Sales Enablement Manager?
- Key responsibilities include designing and delivering enablement programs, creating role-based curricula, supporting onboarding, developing training resources, coaching team members, analyzing performance data, and measuring the impact of enablement initiatives.
- What is the work culture like at MaintainX, and what benefits are offered?
- MaintainX fosters a culture of 'Smart Humble Optimist' with a belief in meritocracy. Benefits include competitive salary, equity, healthcare, dental, vision coverage, 401(k)/RRSP, and flexible PTO.
- How important is instructional design experience for this role?
- Strong instructional design skills are important, combined with a pragmatic, outcome-oriented mindset. The role requires designing scalable enablement programs that drive behavior change and measurable business outcomes.
- What does success look like for a Post-Sales Enablement Manager in the first year at MaintainX?
- Success in the first year involves defining clear post-sales execution standards, ensuring faster new hire ramp-up, equipping managers for effective coaching, demonstrating measurable impact on key metrics, and establishing enablement as a critical partner.