Customer Service Representative
Magnera Corporation
Job Overview
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Job Description
Overview
Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.
Responsibilities
As a Customer Service Representative, your primary duties include being the first point of contact for customers, handling inquiries, and resolving complaints. You will be responsible for the timely processing of orders via the ERP system, ensuring customer-specific master data is accurately maintained. A key part of the role involves supporting the order-to-cash process, which includes forecasting. You will also develop solutions for various customer requirements and contribute suggestions for process improvements. Administrative tasks such as the registration, filing, and archiving of customer-relevant documents are also essential. This role requires close cooperation with internal teams like Sales and Supply Chain, all while ensuring compliance with applicable GLT guidelines and processes.
Qualifications
To succeed as a Customer Service Representative, you should have successfully completed commercial training or possess a comparable qualification. Several years of professional experience in a similar position are highly beneficial. Key personal attributes include initiative, detail orientation, strong teamwork skills, and a structured approach to work. Knowledge of SAP ERP systems is desirable, and very good written and spoken German and English are mandatory. Additional language skills are an advantage. Experience with both national and international customers will also be valuable in this role.
Key skills/competency
- Customer Service
- Order Management
- ERP Systems
- SAP
- Complaint Resolution
- German Language
- English Language
- Teamwork
- Problem Solving
- Data Entry
How to Get Hired at Magnera Corporation
- Research Magnera's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your Customer Service Representative resume to highlight experience with SAP ERP, international customer support, and fluency in German and English, aligning with Magnera Corporation's needs.
- Showcase problem-solving: Prepare examples demonstrating your initiative, detail orientation, and ability to develop solutions for complex customer requirements in past roles.
- Prepare for language assessment: Expect to demonstrate your very good written and spoken German and English skills, potentially with an additional language, as these are critical for the Magnera Customer Service Representative role.
- Highlight collaboration: Emphasize your experience working closely with internal teams like Sales and Supply Chain, reflecting the cross-functional nature of this role at Magnera Corporation.
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