Customer Success Enablement Manager
MagicSchool AI
Job Overview
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Job Description
About MagicSchool AI
MagicSchool is the premier generative AI platform for teachers. More than 7 million educators worldwide use our platform, making us one of the fastest growing companies in EdTech. Join our mission-driven team focused on social impact and innovation in education.
Role Overview
The Customer Success Enablement Manager is responsible for elevating the effectiveness of the Customer Success organization. You will design and deliver scalable enablement programs to drive customer adoption, value realization, retention, and expansion across the customer lifecycle.
Responsibilities
- Design and standardize multimodal enablement programs (live, self-serve, role-play).
- Analyze CSM performance data to provide actionable insights.
- Collaborate with Product and Marketing to prepare CS for new feature launches.
- Implement leadership frameworks and strategic decision-making processes.
- Identify skill gaps and deploy targeted training interventions.
Experience & Qualifications
Proven experience in high-growth SaaS or technology companies, preferably EdTech. Demonstrated success in Customer Success strategy and enablement with a focus on adoption, retention, and expansion. Ability to manage cross-functional projects and translate data into strategic recommendations.
Why Join Us?
Work on cutting-edge AI technology that directly impacts educators and students. Enjoy flexible work-from-home arrangements, generous benefits including unlimited time off, employer-paid health plans, dental, vision, stock options, 401k match, and a monthly wellness stipend.
Key skills/competency
Customer Success, Enablement, SaaS, EdTech, Data Analysis, Program Design, Cross-Functional Collaboration, Strategic Leadership, Training, GTM Strategy
How to Get Hired at MagicSchool AI
- Customize your resume: Highlight customer success and enablement experience.
- Research MagicSchool AI: Understand their mission and EdTech focus.
- Tailor your application: Use relevant keywords from the job description.
- Prepare for interviews: Be ready to discuss scalable training strategies.
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