Technical Service Engineer (f/m/x) - Switzerland
MADx – Macro Array Diagnostics GmbH · United States
- Hybrid
- Full-time
- $75,000 / year
- United States
Job highlights
- Maintain and repair laboratory diagnostic equipment.
- Diagnose and troubleshoot technical faults in systems.
- Install new equipment and train users.
- Provide customer technical support and assistance.
- Manage spare parts and ensure quality standards.
About the role
About MADx – Macro Array Diagnostics GmbH
We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.
What We Offer
- Permanent full-time position (40h) with flexible working hours.
- Attractive compensation package including car allowance and additional health insurance.
- Innovative work environment in a dynamic, fast-growing company.
- Development opportunities with support for further training.
- Motivated, supportive team and a positive working atmosphere.
- Modern equipment and up-to-date IT tools.
What You Will Do
- Perform regular maintenance and repair on laboratory equipment and systems.
- Diagnose technical faults, troubleshoot, and carry out necessary repairs.
- Install and commission new equipment, including training personnel.
- Provide technical assistance and advice to customers.
- Accurately record all work performed, including service reports.
- Manage spare parts procurement, replacement, and stock.
- Ensure equipment meets quality standards and compliance regulations.
- Coordinate logistics for equipment delivery and installation.
- Support the sales team through trade fair participation and collaboration.
Your Profile
- Located ideally in the Freiburg (DE) or Vorarlberg (AT) region.
- Completed training in electrical engineering, medical technology, mechatronics, or comparable technical qualification.
- Proven experience in maintenance and repair of laboratory diagnostic equipment, ideally in medical technology or laboratory sector.
- Strong technical aptitude for diagnosing complex systems.
- Self-motivated, solution-focused, with high personal initiative.
- Excellent communication skills for client engagement and team collaboration.
- Willingness to travel extensively across the UK and flexibility for customer sites.
- Solid IT proficiency including MS Office, service software, and information systems.
Compensation
We offer a payment in line with the market. Your actual salary depends on your previous experience and qualifications.
Key skills/competency
- Technical Service Engineer
- Maintenance
- Repair
- Laboratory Equipment
- Medical Technology
- Troubleshooting
- Customer Support
- Installation
- Commissioning
- Quality Assurance
Skills & topics
- Technical Service Engineer
- Field Service
- Medical Devices
- Allergy Diagnostics
- Electrical Engineering
- Mechatronics
- Troubleshooting
- Customer Support
- Laboratory Equipment
- Switzerland
How to get hired
- Tailor your resume: Highlight electrical engineering, medical technology, or mechatronics experience relevant to diagnostic equipment.
- Showcase technical skills: Emphasize proven experience in maintenance, repair, and troubleshooting of laboratory systems.
- Demonstrate initiative: Provide examples of your self-motivated, solution-focused approach and personal drive.
- Highlight travel readiness: Confirm your willingness and flexibility for extensive travel across customer sites.
- Prepare for technical questions: Be ready to discuss diagnosing complex systems and IT proficiency with service software.
Technical preparation
Review electrical schematics and system diagrams.,Practice troubleshooting common equipment failures.,Familiarize with diagnostic software interfaces.,Study allergy diagnostic principles and methods.
Behavioral questions
Describe a time you resolved a complex technical issue.,How do you manage competing customer demands?,Tell me about a challenging client interaction.,How do you stay updated on new technologies?
Frequently asked questions
- What are the key responsibilities of a Technical Service Engineer at MADx?
- As a Technical Service Engineer at MADx, your primary responsibilities will include performing maintenance and repair on laboratory equipment, diagnosing and troubleshooting technical faults, installing and commissioning new systems, providing technical support to customers, managing spare parts, ensuring quality assurance, coordinating logistics, and supporting the sales team. You will play a crucial role in ensuring the optimal performance and longevity of our diagnostic products.
- What qualifications are required for the Technical Service Engineer role at MADx?
- To be considered for the Technical Service Engineer position at MADx, you should have a completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification. Proven experience in maintaining and repairing laboratory diagnostic equipment, ideally within the medical technology or laboratory sector, is essential. Strong technical aptitude, IT proficiency, and excellent communication skills are also required.
- What is the expected travel frequency for the Technical Service Engineer?
- The Technical Service Engineer role at MADx requires willingness to travel extensively across the UK. Flexibility to support a variety of customer sites is also a key requirement for this position, ensuring comprehensive service delivery wherever our clients are located.
- Does MADx offer opportunities for professional development?
- Yes, MADx is committed to the growth of its employees. We offer development opportunities and support for further training and professional qualifications. You'll be joining an innovative work environment where your professional advancement is encouraged.
- What is the work arrangement for this Technical Service Engineer position?
- This is a permanent full-time position (40h) at MADx, offering flexible working hours. While extensive travel is required, the role is based within our operational framework and may involve on-site or hybrid arrangements depending on specific project needs and customer locations.
- How does MADx handle compensation for Technical Service Engineers?
- MADx offers an attractive compensation package that is in line with market rates. This includes a competitive salary, a car allowance, and additional health insurance. Your actual salary will be determined based on your previous experience and qualifications.