Manager Sales and Customer Service @ Macy's Jobs
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Job Details
About Macy's
Macy’s is more than just a store—it’s a story of innovation and tradition spanning over 160 years. This iconic brand is known for memorable moments like the 4th of July Fireworks and the Thanksgiving Day Parade.
Job Overview
The Manager Sales and Customer Service ensures Macy's best qualities are always on display. By leading a team to deliver exceptional customer experiences, the manager drives shopper loyalty, optimizes sales initiatives, and maintains a welcoming sales floor.
What You Will Do
- Build and motivate a productive, enthusiastic team.
- Exceed sales goals through effective coaching and recognition.
- Analyze sales and rewards data to improve performance.
- Manage selling support including stockroom, signage, and merchandising.
- Support operational areas like OMNI, Style, and Asset Protection.
- Conduct talent analysis and career planning for colleagues.
- Recruit, hire, train, coach, and develop staff.
- Work a flexible retail schedule including evenings, weekends, and holidays.
- Foster an inclusive environment built on respect and authenticity.
Skills You Will Need
- Leadership and Team Building
- Customer Service Excellence
- Sales and Performance Management
- Analytical Skills
- Operational Management
- Cross-functional Support
- Talent Development
- Conflict Resolution
- Effective Communication
- Technical Proficiency with Microsoft suite and devices
Who You Are
Applicants should have 3-5 years of retail management experience. Educational requirements are flexible (Bachelor’s degree or equivalent experience and even a High School diploma is considered). The role involves physical tasks such as heavy lifting, prolonged standing, and flexibility in schedule based on business needs.
What We Can Offer You
Join a team where work is engaging and well rewarded. Macy's offers competitive pay, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, and extensive career development opportunities. Additional benefits include merchandise discounts, performance-based incentives, annual merit reviews, and tuition reimbursement.
Key skills/competency
- Leadership
- Customer Service
- Sales Management
- Data Analysis
- Operational Management
- Team Building
- Talent Development
- Conflict Resolution
- Communication
- Technical Proficiency
How to Get Hired at Macy's Jobs
🎯 Tips for Getting Hired
- Research Macy's culture: Understand its legacy, values, and customer focus.
- Customize your resume: Highlight retail management and leadership skills.
- Emphasize results: Share data-driven sales achievements.
- Prepare for interviews: Demonstrate coaching and team building experiences.