Manager, Operations @ Macy's Jobs
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About Macy's
Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. Our history is filled with innovations, traditions, and memorable moments such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade.
Job Overview
The Manager, Operations ensures efficient operations, profitability, and omni-channel goals. Reporting to the Director, Stores Operations, this role oversees expense management, merchandise flow, staffing, customer service, and safety, providing career growth opportunities in Regional Operations, Asset Protection, or Store Management.
What You Will Do
- Manage payroll and non-payroll expenses with direct EBIT% responsibility.
- Oversee merchandise receipt processing and maintain back-of-house standards.
- Analyze store shortages and implement reduction initiatives with the Asset Protection Manager.
- Train, motivate and develop the operations team for optimal performance.
- Communicate store and company objectives to all team members.
- Manage store maintenance ensuring a safe and clean environment.
- Oversee supply budgets and ensure inventory of required items.
- Implement shortage and safety programs and recruit qualified colleagues.
- Drive Store Scorecard results in key areas such as staffing, logistics, and safety.
- Foster an inclusive environment that encourages community involvement.
Skills You Will Need
- Leadership and team management
- Financial acumen and expense management
- Operational expertise in merchandise processing
- Training and development skills
- Effective communication
- Problem-solving and decision-making
- Organizational skills
- Strategic planning and execution
- Integrity and professional standards
- Negotiation skills
Who You Are
Candidates should have a high school diploma or equivalent and 3-5 years of management experience, preferably in retail. This role requires physical activity including heavy lifting and prolonged standing, and a flexible schedule including evenings, weekends, and holidays.
What We Can Offer You
- Competitive pay and comprehensive benefits
- 401(k) match and health coverage
- Paid time off and eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts, performance incentives, and tuition reimbursement
About the Role
Join Macy’s and contribute to one of America's most storied brands. As the Manager, Operations, you will play a key role in driving store performance and fostering a safe and engaging environment for both customers and colleagues.
Key skills/competency
- Operations
- Expense Management
- Team Leadership
- Merchandise Processing
- Safety Standards
- Training
- Communication
- Strategic Planning
- Problem Solving
- Retail Management
How to Get Hired at Macy's Jobs
🎯 Tips for Getting Hired
- Customize your resume: Tailor your experience for Macy's operations.
- Highlight leadership: Emphasize team management and training skills.
- Showcase results: Include metrics on expense and shortage management.
- Prepare examples: Be ready to discuss conflict resolution and teamwork.