Director, Project Management (Any MCCS location)

Job Overview

The Director, Project Management Office leads the Project Management Office for Macy’s Credit and Customer Services (MCCS) and enables how work is delivered. The role serves as the senior leader accountable for project governance, delivery discipline, and portfolio health across MCCS. The Director partners with executive leadership to translate strategy into executable plans and ensures initiatives deliver measurable business results.

Can be based out of any MCCS location.

What You Will Do

• Lead the Project Management Office and maintain accountability for end-to-end delivery across the MCCS project and program portfolio, ensuring alignment to strategy, disciplined execution, and transparent reporting to senior leadership.
• Establish and continuously improve project management standards, governance, and operating rhythms, applying the appropriate level of rigor while enabling flexibility where it drives outcomes.
• Build, lead, and sustain high-performing project teams by hiring, developing, coaching, and addressing performance issues decisively, with clear expectations and consistent accountability.
• Oversee complex programs and systems initiatives in partnership with business, product, technology, and external vendors, ensuring scope, timelines, budgets, and resource plans are realistic and actively managed.
• Drive delivery excellence across the full project lifecycle, including planning, resourcing, budgeting, risk and issue management, testing, readiness, and release, ensuring no critical details are missed.
• Monitor portfolio health and proactively surface risks, dependencies, and tradeoffs, providing clear, timely updates to executive leaders and steering committees to support informed decision-making.
• Ensure project documentation, artifacts, and controls support compliance, transparency, and knowledge sharing without introducing unnecessary process overhead.
• Model strong leadership through clear delegation, follow-through, and practical problem solving, fostering a culture of collaboration, ownership, and delivery.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• PMO Leadership & Governance: Proven ability to lead and scale a Project Management Office, establishing governance, portfolio management, and delivery standards that ensure disciplined execution and measurable business outcomes.
• Enterprise Portfolio Management & Delivery Accountability: Strong capability to own end-to-end delivery across a complex project and program portfolio, maintaining alignment to strategy, managing dependencies, and ensuring portfolio health.
• Strategy Translation & Execution: Demonstrated skill in translating enterprise and business strategy into executable plans, milestones, and outcomes, ensuring initiatives deliver tangible value.
• Executive Influence & Stakeholder Management: Ability to operate effectively at the executive level by challenging assumptions, negotiating tradeoffs, building trust, and enabling timely, informed decision-making.
• Program & Systems Implementation Leadership: Extensive experience leading large-scale, capital-funded programs including systems implementations, integrations, and operational transformations on time and within budget.
• People Leadership & Performance Management: Strong people leadership skills, including hiring, developing, coaching, and holding leaders and teams accountable with clarity, consistency, and decisiveness.
• Delivery Discipline & Lifecycle Management: Deep expertise across the full project lifecycle—planning, resourcing, budgeting, risk and issue management, testing, readiness, and release—ensuring delivery excellence with no critical gaps.
• Risk Management & Decision Support: Ability to proactively identify and surface risks, dependencies, and tradeoffs, providing clear, direct insights to executive leaders and steering committees.
• Project Management Methodologies & Agility: Extensive knowledge of structured project management methodologies, with practical experience applying Agile, hybrid, and traditional delivery models based on business needs.
• Communication & Executive Storytelling: Strong written, verbal, and presentation skills, with the ability to clearly communicate complex delivery topics to both technical and non-technical audiences.
• Operational Discipline & Prioritization: Highly organized approach to managing multiple priorities simultaneously, maintaining focus on outcomes while balancing rigor and flexibility.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Advanced degree preferred.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
• Occasionally required to move about the workplace and reach with hands and arms.
• Requires close vision.
• Able to work a flexible schedule based on department and company needs.
• Able to travel, as needed.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Key skills/competency

• PMO Leadership
• Project Governance
• Portfolio Management
• Delivery Accountability
• Strategy Execution
• Executive Influence
• Stakeholder Management
• Program Management
• Systems Implementation
• People Leadership