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Junior Voice Engineer

Macquarie Group

Sydney, New South Wales, AustraliaOn Site

Original Job Summary

Overview

Join our Global Voice Services team at Macquarie Group and support enterprise-wide unified communications infrastructure. Work in a multi-talented, diverse team across geographical locations, learning new technologies and managing voice solutions and systems.

Role & Responsibilities

As a Junior Voice Engineer, you will:

  • Support day-to-day operations of communication and voice platforms.
  • Monitor system dashboards for active alerting systems.
  • Action tasks based on event prioritisation.
  • Provide first-class support for end-users and stakeholders.

What You Offer

  • Bachelor's degree in Networking, Computer Science, Engineering, or Cyber Security.
  • Experience in unified communications and/or networking.
  • Exposure to cloud voice applications, contact centre applications, and voice routing.
  • Excellent communication skills and willingness to support 24/7 on-call outages.
  • Knowledge of voice recording systems (e.g., Verint v15, VFC, NICE, Dubber) is a plus.
  • Exposure to cloud-based UC and calling functionalities.
  • Experience in banking or energy trading environments is highly regarded.

Benefits & Culture

At Macquarie Group, you will work in an inclusive, supportive environment in a global financial services group with 56 years of unbroken profitability. Enjoy a range of benefits including wellbeing leave, additional bonus leave days, paid parental leave, volunteer leave, and flexible hybrid working arrangements.

Key skills/competency

  • Unified Communications
  • Voice Engineering
  • Networking
  • Cloud Applications
  • Voice Recording
  • Monitoring
  • Incident Management
  • Technical Support
  • Alerting Systems
  • Event Prioritisation

How to Get Hired at Macquarie Group

🎯 Tips for Getting Hired

  • Research Macquarie Group's culture: Study their mission, values, and employee reviews.
  • Tailor your resume: Highlight unified communications and voice skills.
  • Network with current employees: Connect via LinkedIn for insights.
  • Prepare for technical questions: Focus on cloud voice and monitoring tools.

📝 Interview Preparation Advice

Technical Preparation

Review unified communications fundamentals.
Practice monitoring and alerting systems.
Study cloud voice application configurations.
Understand voice recording system setups.

Behavioral Questions

Describe a challenging incident resolution.
Explain teamwork in high-pressure scenarios.
Detail your approach to on-call responsibilities.
Discuss prioritizing conflicting tasks.