Customer Support Engineer @ LVIS
placePalo Alto, California, United States
businessOn Site
scheduleFull Time
Posted 3 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @lvis.com
Recommended after applying
Job Details
Customer Support Engineer
The Customer Support Engineer is responsible for maintaining, monitoring, and supporting LVIS Corp’s IT infrastructure and systems, ensuring system performance, security, and operational continuity.
Job Responsibilities
- Monitor server uptime, network availability, and system performance.
- Maintain and enforce security protocols and compliance.
- Install, configure, and deploy computer systems and peripherals.
- Manage IT asset lifecycle including procurement and decommissioning.
- Coordinate with vendors for hardware, software licensing, and services.
- Ensure regular data backups and implement disaster recovery protocols.
- Apply software updates, patches, and security fixes.
- Conduct diagnostics and troubleshoot system errors and inefficiencies.
- Oversee user provisioning and access management.
- Maintain compliance, documentation, and deliver IT training programs.
- Provide responsive IT support to staff.
Qualifications & Skills
- Proven professional experience in IT infrastructure management.
- Strong knowledge of servers, networks, workstations, and security.
- Experience in IT asset lifecycle management and vendor coordination.
- Familiarity with backup, disaster recovery, and patching procedures.
- Excellent troubleshooting, problem-solving, and documentation skills.
- Ability to train staff on IT and cybersecurity best practices.
Key skills/competency
IT infrastructure, system monitoring, security, asset management, backup, disaster recovery, installation, troubleshooting, user provisioning, compliance
How to Get Hired at LVIS
🎯 Tips for Getting Hired
- Research LVIS: Understand company values and IT systems.
- Customize resume: Highlight IT infrastructure and support experience.
- Showcase skills: Emphasize troubleshooting and security expertise.
- Prepare examples: Detail past asset management and support instances.
📝 Interview Preparation Advice
Technical Preparation
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Review IT infrastructure basics and system setups.
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Practice server and network troubleshooting techniques.
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Familiarize with software update and patch management.
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Study backup and disaster recovery procedures.
Behavioral Questions
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Describe a challenging IT issue resolved.
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Explain teamwork in vendor coordination.
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Share experience with system compliance documentation.
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Discuss handling multiple IT tasks simultaneously.
Frequently Asked Questions
What experience does LVIS expect for a Customer Support Engineer?
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How do I prepare for the Customer Support Engineer interview at LVIS?
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What technical skills are needed for the Customer Support Engineer role at LVIS?
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Can I apply if I have limited experience in IT asset management at LVIS?
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Does LVIS provide training for new technologies in the Customer Support Engineer role?
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How does LVIS handle system monitoring and maintenance?
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What documentation responsibilities are expected of a Customer Support Engineer at LVIS?
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How important is vendor coordination for the Customer Support Engineer position at LVIS?
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Is cybersecurity experience required for the Customer Support Engineer at LVIS?
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What are the key responsibilities of the Customer Support Engineer at LVIS?
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