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Customer Support Engineer

LVIS

Palo Alto, California, United StatesOn Site

Original Job Summary

Customer Support Engineer

The Customer Support Engineer is responsible for maintaining, monitoring, and supporting LVIS Corp’s IT infrastructure and systems, ensuring system performance, security, and operational continuity.

Job Responsibilities

  • Monitor server uptime, network availability, and system performance.
  • Maintain and enforce security protocols and compliance.
  • Install, configure, and deploy computer systems and peripherals.
  • Manage IT asset lifecycle including procurement and decommissioning.
  • Coordinate with vendors for hardware, software licensing, and services.
  • Ensure regular data backups and implement disaster recovery protocols.
  • Apply software updates, patches, and security fixes.
  • Conduct diagnostics and troubleshoot system errors and inefficiencies.
  • Oversee user provisioning and access management.
  • Maintain compliance, documentation, and deliver IT training programs.
  • Provide responsive IT support to staff.

Qualifications & Skills

  • Proven professional experience in IT infrastructure management.
  • Strong knowledge of servers, networks, workstations, and security.
  • Experience in IT asset lifecycle management and vendor coordination.
  • Familiarity with backup, disaster recovery, and patching procedures.
  • Excellent troubleshooting, problem-solving, and documentation skills.
  • Ability to train staff on IT and cybersecurity best practices.

Key skills/competency

IT infrastructure, system monitoring, security, asset management, backup, disaster recovery, installation, troubleshooting, user provisioning, compliance

How to Get Hired at LVIS

🎯 Tips for Getting Hired

  • Research LVIS: Understand company values and IT systems.
  • Customize resume: Highlight IT infrastructure and support experience.
  • Showcase skills: Emphasize troubleshooting and security expertise.
  • Prepare examples: Detail past asset management and support instances.

📝 Interview Preparation Advice

Technical Preparation

Review IT infrastructure basics and system setups.
Practice server and network troubleshooting techniques.
Familiarize with software update and patch management.
Study backup and disaster recovery procedures.

Behavioral Questions

Describe a challenging IT issue resolved.
Explain teamwork in vendor coordination.
Share experience with system compliance documentation.
Discuss handling multiple IT tasks simultaneously.