IT Operations Centre Operator

How You Will Make an Impact

As an IT Operations Centre Operator at Luminor, you will play a crucial role in ensuring the stability and compliance of our 24/7 IT operations. Your contributions will be vital in maintaining seamless service delivery across our Pan-Baltic operations.

• Participate in 24/7 IT operations shifts, ensuring system stability and compliance.
• Log, filter, enrich, correlate, and update IT event tickets, assessing their significance.
• Trigger incident creation based on event severity and maintain integration between ITSM and event platforms.
• Participate in monitoring reviews and suggest improvements to event handling procedures.
• Ensure alignment with ITSM standards and compliance.
• Execute agreed 24/7 Standard Changes.
• Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
• Monitor and supervise IT operations effectiveness and recommend improvements.
• Foster continuous improvement, innovation, and collaboration within the IT operations team.
• Contribute to team and company performance through networking, collaboration, and leadership.

What Makes You a Great Fit

We are seeking a dedicated and skilled individual who is eager to contribute to a dynamic environment. Your analytical prowess and technical understanding will be key to your success in this role.

• Strong analytical skills and the ability to thrive in a 24/7 environment, including on-call rotations.
• Solid understanding of IT infrastructure, monitoring tools, and event correlation.
• Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA).
• A Bachelor’s degree in Computer Science, Information Systems, or a related field; a Master's is a plus.
• ITIL certification is preferred.
• Willingness to work in a 24/7 shift model divided into three rotating shifts (morning, afternoon, night), including weekends and holidays as scheduled.
• Fluent English is required for both spoken and written communication, as you will be working on a Pan-Baltic level.

Why You Will Love Working Here

Luminor is committed to providing a supportive and engaging work environment where your professional and personal growth is valued. We offer a comprehensive benefits package designed to enhance your work-life balance and career development.

• Flexibility: Enjoy flexible working hours, hybrid work arrangements, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK for up to 90 days per year.
• International Teams: Work with teams that span beyond Pan-Baltic borders, where challenging work is balanced with good humor and fun.
• Culture: Join a fast-paced, dynamic environment where ideas flow freely, and change is an everyday part of continuous learning and growth.
• More Vacation: Receive additional weeks of vacation after one year of employment.
• Volunteer Time Off: Get additional days off to contribute to society through volunteering.
• Paid Leave: Luminor offers 30 fully paid calendar days annually for military training participants.
• Health Benefits: A competitive benefits package including health insurance after three months in the Baltic states, and health days without a doctor's note for sickness.
• Wellbeing: Access tools and resources to support your overall wellbeing and productivity.
• Professional Growth: Benefit from internal and external training programs, LinkedIn Learning, workshops, conferences, and online training.
• Special Offer for Luminor Products & Services: Enjoy special offers and pricing on Luminor's products and services.

Key skills/competency

• IT Operations
• Event Management
• Incident Management
• ServiceNow
• JIRA
• ITIL
• Analytical Skills
• 24/7 Shift Management
• IT Infrastructure Monitoring
• Compliance