Patient Care Assistant

About Lumicera Health Services

Lumicera Health Services, Powered by Navitus, offers innovative specialty pharmacy solutions. We are defining the new norm in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. At Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $16.13 - USD $18.97 /Hr.

STAR Bonus % (At Risk Maximum)

0.00 - Ineligible

Work Schedule

M-F 8am-6pm, CST

Remote Work Notification

ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.

Overview

Due to growth, we are adding a Patient Care Assistant to our team! Under the general direction of the Supervisor, Pharmacy Services, you will assist with Specialty Pharmacy programs. Your primary responsibility will be to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications.

The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting. You must accurately gather relevant information for prescription fulfillment, collect data, establish facts, draw conclusions, and identify and solve problems.

Responsibilities

How do I make an impact on my team?

• Accept inbound calls from patients, prescribers, or other health professionals in support of specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed healthcare associate when clinical intervention is needed.
• Act in accordance with all applicable federal and state laws and with the highest ethical standards. Legal and ethical compliance is an essential duty.
• Other duties as assigned.

Qualifications

What our team expects from you?

• High School Diploma or equivalent GED is strongly preferred.
• Minimum 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.

Please note that this job posting is an evergreen posting, which means it is continuously open and used to gather a pool of qualified candidates for future openings. By applying to this posting, you are joining a talent pool that we will consider for upcoming opportunities that match your skills and experience. This allows us to efficiently fill positions as they become available within the department.

Key skills/competency

• Patient Care Assistant
• Customer Service
• Specialty Pharmacy
• Healthcare Environment
• Patient Communication
• Prescription Fulfillment
• Data Collection
• Problem Solving
• Compliance
• Ethical Standards