Patient Care Assistant I
Lumicera Health Services · United States
- Hybrid
- Full-time
- $40,000 / year
- United States
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Job highlights
- Assist specialty pharmacy patients via phone.
- Communicate with patients, prescribers, payers.
- Manage patient therapy and refill compliance.
- Gather information for prescription fulfillment.
- Follows ethical and legal standards.
About the role
About Lumicera Health Services
Lumicera Health Services, Powered by Navitus, offers innovative specialty pharmacy solutions. We are defining the new norm in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. At Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.
Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.
We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $16.13 - USD $18.97 /Hr.
STAR Bonus % (At Risk Maximum)
0.00 - Ineligible
Work Schedule
M-F 8am-6pm, CST
Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.
Overview
Due to growth, we are adding a Patient Care Assistant to our team! Under the general direction of the Supervisor, Pharmacy Services, you will assist with Specialty Pharmacy programs. Your primary responsibility will be to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications.
The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting. You must accurately gather relevant information for prescription fulfillment, collect data, establish facts, draw conclusions, and identify and solve problems.
Responsibilities
How do I make an impact on my team?
- Accept inbound calls from patients, prescribers, or other health professionals in support of specialty pharmacy functions.
- Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.
- Utilize operating systems and tools to help manage patient therapy and refill compliance.
- Assist in answering incoming phone calls and triage calls to a licensed healthcare associate when clinical intervention is needed.
- Act in accordance with all applicable federal and state laws and with the highest ethical standards. Legal and ethical compliance is an essential duty.
- Other duties as assigned.
Qualifications
What our team expects from you?
- High School Diploma or equivalent GED is strongly preferred.
- Minimum 1-2 years of customer service experience preferred.
- Experience in a pharmacy or healthcare environment preferred.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance.
- 20 days paid time off.
- 4 weeks paid parental leave.
- 9 paid holidays.
- 401K company match of up to 5% - No vesting requirement.
- Adoption Assistance Program.
- Flexible Spending Account.
Please note that this job posting is an evergreen posting, which means it is continuously open and used to gather a pool of qualified candidates for future openings. By applying to this posting, you are joining a talent pool that we will consider for upcoming opportunities that match your skills and experience. This allows us to efficiently fill positions as they become available within the department.
Key skills/competency
- Patient Care Assistant
- Customer Service
- Specialty Pharmacy
- Healthcare Environment
- Patient Communication
- Prescription Fulfillment
- Data Collection
- Problem Solving
- Compliance
- Ethical Standards
Skills & topics
- Patient Care Assistant
- Customer Service
- Specialty Pharmacy
- Healthcare
- Pharmacy Technician
- Patient Support
- Call Center
- Medication Adherence
- Enrollment Specialist
- Health Services
How to get hired
- Tailor your resume: Highlight customer service, pharmacy, or healthcare experience.
- Craft a strong application: Emphasize communication skills and problem-solving abilities.
- Prepare for interviews: Be ready to discuss patient interaction scenarios.
- Showcase compliance knowledge: Understand ethical standards in healthcare.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the pay range for a Patient Care Assistant at Lumicera Health Services?
- The pay range for a Patient Care Assistant at Lumicera Health Services is USD $16.13 - USD $18.97 per hour. Specific compensation will depend on qualifications and experience.
- Is remote work available for the Patient Care Assistant role at Lumicera Health Services?
- Lumicera Health Services offers remote work for this role, but it is not available to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.
- What are the primary responsibilities of a Patient Care Assistant at Lumicera Health Services?
- The primary responsibilities include assisting with specialty pharmacy programs by communicating with patients, physicians, pharmacists, and payers to aid in prescription fulfillment and patient care, handling inbound and outbound calls, and managing patient therapy and refill compliance.
- What qualifications are preferred for the Patient Care Assistant position?
- A High School Diploma or GED is strongly preferred, along with 1-2 years of customer service experience. Experience in a pharmacy or healthcare environment is also preferred.
- What benefits does Lumicera Health Services offer to its employees?
- Lumicera offers top-tier benefits including Health, Dental, and Vision insurance, 20 days paid time off, 4 weeks paid parental leave, 9 paid holidays, a 401K company match of up to 5% with no vesting requirement, an Adoption Assistance Program, and a Flexible Spending Account.
- How does Lumicera Health Services handle job applications for future openings?
- This is an evergreen posting, meaning it remains open to collect a pool of qualified candidates for future Patient Care Assistant openings. Your application will be considered for upcoming opportunities that match your skills and experience.
- What is the work schedule for the Patient Care Assistant role?
- The work schedule is Monday through Friday, from 8 am to 6 pm, Central Standard Time (CST).
- Does Lumicera Health Services offer a STAR Bonus for this role?
- No, the STAR Bonus is listed as 'Ineligible' for this Patient Care Assistant position.