Director, Specialty Pharmacy Fulfillment Operations
Lumicera Health Services · United States
- Hybrid
- Full-time
- $171,000 / year
- United States
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Job highlights
- Lead specialty pharmacy fulfillment operations.
- Develop and execute operational strategies.
- Manage inventory, shipping, and dispensing.
- Build and train cross-functional teams.
- Ensure patient care and customer experience.
About the role
About Lumicera Health Services
Lumicera Health Services, powered by Navitus, is defining the new norm in specialty pharmacy by optimizing patient well-being through core principles of transparency and stewardship. Our team members work in an environment that celebrates creativity and fosters diversity. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations.
Pay Range
USD $152,077.00 - USD $190,096.25 /Yr.
STAR Bonus % (At Risk Maximum)
15.00%
Work Schedule
M-F 8am to 5pm
Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.
Overview
Join Lumicera Health Services to lead the future of fulfillment—driving precision, scale, and innovation across a rapidly growing, multi-site pharmacy operation. Under the general direction of the Vice President, Operations, the Director, Fulfillment Operations is responsible for directing the vision, strategy, and delivery of Lumicera and Lumicera partner pharmacy fulfillment operations. This role is responsible for creating compliant, safe, and efficient fulfillment operations including inventory management, cold chain management, prescription dispensing and final verification, shipping, and service delivery. The Director is responsible for the development of an effective cross-functional department through organization design, process improvements, and cross-training. Additionally, the Director must ensure appropriate staffing and training is provided to support operational redundancy and business continuity while optimizing the staffing model.
Responsibilities
How do I make an impact on my team?
- Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies. This includes oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign.
- Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with the WFM function.
- Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities.
- Develop and implement strategic plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives and new service offerings of the organization.
- Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience.
- Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
- Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders.
- Assist in the creation and reporting of ongoing Quality Improvement Projects, and actively participate and contribute to the Quality Oversight Review Committee.
- Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience.
- Develop and oversee an efficient, cost-effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery.
- Other duties as assigned.
Qualifications
What our team expects from you?
- Graduate of an ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or Pharm.D. degree with a current, unrestricted license required.
- Current resident Pharmacist license with current, unrestricted license; must continually maintain education credits to maintain active licensure.
- Minimum of five years as a licensed pharmacist preferred.
- 4 – 5 years’ experience in specialty pharmacy preferred.
- Previous supervisory experience preferred.
- Managed care and/or PBM experience preferred.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
What can you expect from Lumicera?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Key skills/competency
- Specialty Pharmacy Operations
- Fulfillment Strategy
- Operational Redesign
- Inventory Management
- Cold Chain Management
- Pharmacy Dispensing
- Shipping and Logistics
- Process Improvement
- Quality Assurance
- Team Leadership
Skills & topics
- Director of Operations
- Specialty Pharmacy
- Fulfillment Operations
- Pharmacy Management
- Healthcare Operations
- Logistics Management
- Process Improvement
- Inventory Management
- Cold Chain Management
- Patient Services
How to get hired
- Customize your resume: Highlight your experience in specialty pharmacy, fulfillment operations, and PBM/managed care. Quantify achievements related to efficiency and patient care.
- Tailor your application: Address specific responsibilities in the job description, such as operational redesign, inventory management, and team leadership. Emphasize your Pharm.D. or B.S. Pharmacy degree and pharmacist licensure.
- Prepare for behavioral questions: Be ready to discuss your leadership style, how you handle operational challenges, and your approach to process improvement and team development.
- Research Lumicera Health Services: Understand their mission, core principles of transparency and stewardship, and their commitment to innovation in specialty pharmacy.
Technical preparation
Review pharmacy fulfillment workflows.,Understand inventory and cold chain best practices.,Familiarize with pharmacy dispensing systems.,Study operational efficiency metrics.
Behavioral questions
Describe a complex operational challenge.,How do you develop and lead teams?,Explain a process improvement initiative.,How do you ensure patient safety and experience?
Frequently asked questions
- What are the key responsibilities for a Director of Specialty Pharmacy Fulfillment Operations at Lumicera Health Services?
- The Director of Specialty Pharmacy Fulfillment Operations at Lumicera Health Services is responsible for directing the vision, strategy, and delivery of fulfillment operations. This includes managing inventory, cold chain, prescription dispensing, shipping, and service delivery. The role also involves developing cross-functional teams, optimizing staffing, and driving operational improvements to enhance patient care and customer experience.
- What qualifications are essential for the Director, Specialty Pharmacy Fulfillment Operations role?
- Essential qualifications include a B.S. Pharmacy or Pharm.D. degree with a current, unrestricted pharmacist license. While not always required, a minimum of five years as a licensed pharmacist and 4-5 years of experience in specialty pharmacy are preferred. Experience in managed care and PBM, along with previous supervisory experience, is also beneficial.
- Can I work remotely in any US state for this Director of Fulfillment Operations position?
- Lumicera Health Services has specific restrictions on remote work. While this role is listed as remote, residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming are unable to be hired for remote positions.
- What is the salary range and bonus structure for the Director, Specialty Pharmacy Fulfillment Operations at Lumicera?
- The annual salary range for this position is USD $152,077.00 to $190,096.25. Additionally, there is an at-risk bonus potential of up to 15.00% based on performance metrics.
- What benefits does Lumicera Health Services offer to its employees?
- Lumicera offers a comprehensive benefits package, including top-tier Health, Dental, and Vision insurance, 20 days of paid time off, 4 weeks of paid parental leave, 9 paid holidays, and a 401K company match of up to 5% with no vesting requirement. They also provide an Adoption Assistance Program, Flexible Spending Account, Educational Assistance Plan, and a Referral Bonus Program.