Part-Time Educator

About lululemon

lululemon is an innovative performance apparel company specializing in gear for yoga, running, training, and other athletic pursuits. We set the standard in technical fabrics and functional design, creating transformational products and experiences that support individuals in moving, growing, connecting, and fostering well-being. Our success stems from innovative products, a strong emphasis on our stores, commitment to our people, and the deep connections we forge within every community we touch. As a company, we are dedicated to driving positive change for a healthier, thriving future, which includes cultivating an equitable, inclusive, and growth-focused environment for our employees.

Job Summary: Part-Time Educator

The Part-Time Educator role is fundamental to lululemon's success. As experts in delivering world-class customer service and guest experiences in our retail stores, Educators are responsible for engaging with and connecting with guests, providing top-quality product education, and authentically sharing insights about our community and culture.

Core Responsibilities

Guest (Customer) Experience and Community

• Interact with guests efficiently to ensure an exceptional experience.
• Assess guest needs to provide customized purchase and return solutions.
• Educate guests on product value, benefits, and technical aspects.
• Process transactions accurately, supporting seamless omnichannel experiences.
• Actively engage with guests on the floor, addressing various store needs.
• Gather guest feedback and collaborate with leadership to resolve issues.
• Inform guests about local community programs and initiatives.
• Plan and execute local and regional community projects.

Working With Others

• Foster a respectful, inclusive team environment, celebrating diversity.
• Build supportive and productive relationships with all team members.
• Collaborate to ensure optimal guest experiences and operational support.

Operations

• Execute product presentation tasks like restocking and merchandising.
• Utilize in-store technology for operations and positive guest experiences.
• Perform cleaning duties to maintain a luxury store environment.
• Adhere to safety policies and procedures for a secure workplace.
• Conduct work in compliance with all applicable policies and regulations.

What We Look For

• Inclusion & Diversity: Support an environment that values and celebrates differences.
• Integrity/Honesty: Behave with honesty, fairness, and ethical conduct.
• Guest Experience: Enjoy connecting, understanding, and assisting guests.
• Personal Responsibility: Accept accountability for actions; be dependable.
• Self-Awareness: Understand how words and actions affect others.
• Collaboration and Teamwork: Work productively with others; seek diverse perspectives.
• Enthusiasm: Be passionate about work; seek engaging and fun approaches.

Job Requirements

Eligibility

• Legally eligible to work in the assigned store's jurisdiction.

Availability

• Willingness to work a flexible schedule.

Other Willingness Requirements

• Willingness to be on the store floor for most of the shift, assisting guests.
• Willingness to work both independently and collaboratively within a team.

Job Assets (Nice-to-Have)

• Education: High School or Secondary School diploma equivalent or above.

Successful applicants will be contacted by a Manager or People & Culture team member for an interview. If you require reasonable accommodation to perform essential job duties, please discuss this during the interview scheduling process.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we are committed to holistic well-being, investing in body, mind, and spirit. Our comprehensive rewards program supports your goals and passions. In addition to a competitive base salary and a team-based bonus structure, we offer paid time off, generous employee discounts, fitness/yoga classes, a parenthood top-up program, and personal and professional development opportunities. Note: Benefit eligibility may vary based on location and employment type, with certain requirements. The company reserves the right to modify benefits without prior notice.

Key skills/competency

• Customer Service Excellence
• Product Education
• Community Engagement
• Retail Operations
• Sales Support
• Team Collaboration
• Communication Skills
• Problem-Solving
• Flexibility
• Integrity