Guest Experience Lead
@ Lululemon

Toronto, ON
$53,560
On Site
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @lululemon.com
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Job Details

About lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. It is known for its technical fabrics, functional design and commitment to community and inclusivity.

Job Summary

The Guest Experience Lead ensures every guest receives a quality in-store experience by providing technical product education and overseeing team performance. They lead from the floor as Supervisor on Duty and contribute to daily sales and store readiness.

Core Responsibilities

  • Bring the lululemon guest experience framework to life on the floor.
  • Provide technical product education to meet unique guest needs.
  • Lead as Supervisor on Duty during shifts.
  • Prepare the store and maintain operational excellence.
  • Interpret daily business data to drive sales and motivate the team.
  • Participate in recruitment, onboarding, and training processes.
  • Foster an inclusive, respectful, and productive team environment.

Job Requirements

  • Legally authorized to work in the country of the store.
  • Reliable transportation to the assigned store.
  • Availability for varied shifts including mornings, evenings, weekends, and holidays.
  • Minimum 1 year of retail/customer experience with some leadership abilities.

Compensation & Benefits

Base pay ranges from $23.75 to $27.33/hour with a target bonus of $2.00/hour, leading to a total range of $25.75 to $29.33/hour. Additional benefits include extended health, dental, mental health plans, paid time off, retirement plan matching, employee discounts, fitness classes, and extensive development programs.

Key skills/competency

  • Guest Experience
  • Leadership
  • Retail
  • Customer Service
  • Team Management
  • Technical Product Education
  • Operational Excellence
  • Data Interpretation
  • Inclusivity
  • Communication
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How to Get Hired at Lululemon

🎯 Tips for Getting Hired

  • Research lululemon's culture: Review their mission, values, and community.
  • Customize your resume: Highlight retail and leadership experiences.
  • Prepare for interviews: Practice technical product education examples.
  • Showcase teamwork: Emphasize inclusivity and guest service skills.

📝 Interview Preparation Advice

Technical Preparation

Review technical product details.
Practice using sales metrics analysis.
Study operational procedures and checklists.
Familiarize with in-store technology systems.

Behavioral Questions

Describe a time you managed team conflict.
Explain your approach to customer problem solving.
Share a scenario of adapting quickly.
Discuss how you motivate colleagues.

Frequently Asked Questions