Assistant Manager, Guest Experience

@ Lululemon

About lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. They set the bar in technical fabrics and functional design, creating transformational products and experiences that support movement, growth, connection, and overall wellness. The company is committed to creating a positive change and fostering an equitable, inclusive, and growth-focused environment.

Benefits & Perks

lululemon cares for the whole person – body, mind, spirit. The total rewards program includes competitive base pay, team-based bonus programs, paid time off, generous employee discounts, fitness/yoga classes, a parenthood top up program, and opportunities for personal and professional development. Please note that availability and eligibility for benefits may vary.

Job Summary

The Assistant Manager, Guest Experience is a vital member of the store leadership team at lululemon. Reporting to the Store Manager, this role focuses on ensuring every guest receives a quality experience by leading on the floor, building and developing the team, and managing day-to-day operations.

Core Responsibilities

• Create and foster a respectful, inclusive team environment.
• Lead dynamically on the floor to address guest and business needs.
• Engage with team members to connect their work with store success.
• Manage recruitment, hiring, and onboarding to build a diverse team.
• Provide training, coaching, and performance management for staff growth.
• Deliver an exceptional guest experience by assessing guest connection and product education.
• Address guest feedback, escalating issues and ensuring resolutions.
• Manage sell-through, inventory accuracy, and visual merchandising compliance.
• Monitor performance metrics and implement improvements.

Job Requirements

Eligibility: Must be legally authorized to work in the store location and have reliable transportation.

Schedule/Availability: Full-time, 38 hours per week with a varied schedule including mornings, afternoons, evenings, weekends, and holidays.

Experience: At least 1 year of people management and leadership experience, including managing business operations and team projects.

Nice to Have: Retail or sales management experience, recruiting/hiring experience, and a high school diploma or above.

What We Look For

Inclusion & Diversity: Support and celebrate differences in an inclusive environment.

Integrity: Act with honesty, fairness, and ethics.

Leadership: Inspire, empower, develop, and lead team members.

Guest Experience: Deliver high-caliber guest experiences.

Team Building: Develop teams that value unique contributions.

Decision Making: Identify opportunities and make effective, timely decisions.

Strategic Thinking: Align decisions with company vision and values.

Change Management: Lead others through change processes.

Interactive Communication: Convey and understand information effectively.

Work Context

The role involves working on the store floor in dynamic environments with music and bright lights, handling physical tasks such as moving boxes up to 30 lbs, and collaborating both independently and as part of a team. Use of technical devices like computers will be required.

Key skills/competency

• Leadership
• Team Building
• Guest Experience
• People Management
• Retail Operations
• Coaching
• Performance Management
• Inventory Management
• Recruitment
• Communication