Cloud Operations Team Lead

Cloud Operations Team Lead

LTIMindtree is seeking a Cloud Operations Team Lead to provide operational support for AWS and Azure IaaS services. This role involves leading a team, managing incidents, ensuring compliance, and driving automation improvements.

Core Responsibilities

• Provide operational support for AWS and Azure IaaS services, including AWS EC2, EBS, AMIs, Snapshots, Load Balancers, VPC, and Azure Virtual Machines, Disks, VNets, NSGs, Load Balancers.
• Perform and oversee incident, service request, and change management activities.
• Drive CAB calls and PIR calls with the client.
• Act as a technical escalation point (L2/L3) for complex infrastructure issues.
• Ensure adherence to defined SOPs, runbooks, and operational processes.

Team Leadership & Coordination

• Lead a team of AWS/Azure cloud administrators.
• Assign tasks, track progress, and ensure timely resolution of tickets.
• Provide technical guidance and mentoring to team members.
• Review operational work for quality, compliance, and accuracy.

Monitoring, Backup & Compliance

• Ensure infrastructure monitoring alerts are reviewed and acted upon.
• Support backup validation, snapshot management, and restore testing.
• Ensure tagging standards, patching coordination, and compliance checks are met.
• Assist in audit support and evidence collection activities.

Networking Infrastructure Support (IaaS Scope)

• Support cloud networking at the infrastructure level, including AWS security groups, routing, subnet issues, and Azure NSGs, routing, connectivity validation.
• Coordinate with Network teams for issues outside the defined scope.

Operational Governance

• Participate in daily operations calls, weekly reviews, and service meetings.
• Support RCA preparation for recurring or major incidents.
• Maintain operational documentation and update runbooks as needed.
• Ensure smooth handover and knowledge transfer within the team.

Automation Improvements (Basic Level)

• Identify basic automation opportunities to reduce repetitive tasks.
• Support scripting or automation initiatives as defined by leadership.
• Encourage standardization and process improvements.

Required Skills & Experience

• Technical Skills: Working experience with AWS and Azure IaaS. Good understanding of cloud networking basics. Experience with monitoring and ticketing tools. Basic scripting knowledge (PowerShell, Bash preferred).
• Leadership & Operational Skills: Experience leading or acting as a shift/technical lead. Strong incident and problem-solving skills. Ability to coordinate with multiple teams and stakeholders. Good communication and documentation skills.
• Experience & Qualifications: 7-8 years of overall IT infrastructure experience. 4-6 years in AWS and/or Azure cloud operations. Prior experience in a managed services or support environment. Cloud certifications (AWS/Azure Associate preferred).

Key skills/competency

• Cloud Operations Team Lead
• AWS
• Azure
• IaaS
• Incident Management
• Team Leadership
• Networking
• Monitoring
• Automation
• IT Infrastructure