Specialist - System Management
LTIMindtree · Navi Mumbai, Maharashtra, India
- On site
- Full-time
- ₹1,200,000 / year
- Navi Mumbai, Maharashtra, India
Job highlights
- Lead AWS/Azure cloud operations team.
- Manage cloud infrastructure incidents and changes.
- Ensure monitoring, backup, and compliance.
- Provide L2/L3 technical escalation.
- Drive automation and process improvements.
About the role
Cloud Operations Team Lead
LTIMindtree is seeking a Cloud Operations Team Lead to provide operational support for AWS and Azure IaaS services. This role involves leading a team, managing incidents, ensuring compliance, and driving automation improvements.
Core Responsibilities
- Provide operational support for AWS and Azure IaaS services, including AWS EC2, EBS, AMIs, Snapshots, Load Balancers, VPC, and Azure Virtual Machines, Disks, VNets, NSGs, Load Balancers.
- Perform and oversee incident, service request, and change management activities.
- Drive CAB calls and PIR calls with the client.
- Act as a technical escalation point (L2/L3) for complex infrastructure issues.
- Ensure adherence to defined SOPs, runbooks, and operational processes.
Team Leadership & Coordination
- Lead a team of AWS/Azure cloud administrators.
- Assign tasks, track progress, and ensure timely resolution of tickets.
- Provide technical guidance and mentoring to team members.
- Review operational work for quality, compliance, and accuracy.
Monitoring, Backup & Compliance
- Ensure infrastructure monitoring alerts are reviewed and acted upon.
- Support backup validation, snapshot management, and restore testing.
- Ensure tagging standards, patching coordination, and compliance checks are met.
- Assist in audit support and evidence collection activities.
Networking Infrastructure Support (IaaS Scope)
- Support cloud networking at the infrastructure level, including AWS security groups, routing, subnet issues, and Azure NSGs, routing, connectivity validation.
- Coordinate with Network teams for issues outside the defined scope.
Operational Governance
- Participate in daily operations calls, weekly reviews, and service meetings.
- Support RCA preparation for recurring or major incidents.
- Maintain operational documentation and update runbooks as needed.
- Ensure smooth handover and knowledge transfer within the team.
Automation Improvements (Basic Level)
- Identify basic automation opportunities to reduce repetitive tasks.
- Support scripting or automation initiatives as defined by leadership.
- Encourage standardization and process improvements.
Required Skills & Experience
- Technical Skills: Working experience with AWS and Azure IaaS. Good understanding of cloud networking basics. Experience with monitoring and ticketing tools. Basic scripting knowledge (PowerShell, Bash preferred).
- Leadership & Operational Skills: Experience leading or acting as a shift/technical lead. Strong incident and problem-solving skills. Ability to coordinate with multiple teams and stakeholders. Good communication and documentation skills.
- Experience & Qualifications: 7-8 years of overall IT infrastructure experience. 4-6 years in AWS and/or Azure cloud operations. Prior experience in a managed services or support environment. Cloud certifications (AWS/Azure Associate preferred).
Key skills/competency
- Cloud Operations Team Lead
- AWS
- Azure
- IaaS
- Incident Management
- Team Leadership
- Networking
- Monitoring
- Automation
- IT Infrastructure
Skills & topics
- Cloud Operations Team Lead
- AWS
- Azure
- IaaS
- Cloud Computing
- IT Operations
- Team Lead
- Infrastructure Management
- Managed Services
- Cloud Administration
How to get hired
- Tailor your resume: Highlight your AWS/Azure IaaS experience, leadership, and incident management skills.
- Showcase technical expertise: Emphasize your 7-8 years of IT infrastructure and 4-6 years of cloud operations experience.
- Demonstrate leadership: Detail your experience leading teams and coordinating with stakeholders.
- Prepare for technical questions: Be ready to discuss AWS/Azure services, cloud networking, and scripting.
- Highlight certifications: Mention any AWS/Azure Associate certifications you hold.
Technical preparation
Master AWS/Azure IaaS services.,Understand cloud networking concepts.,Practice with monitoring/ticketing tools.,Scripting: PowerShell, Bash basics.
Behavioral questions
Describe a complex infrastructure issue you resolved.,How do you mentor junior team members?,Share an experience leading a critical incident.,How do you ensure operational compliance?
Frequently asked questions
- What are the primary cloud platforms this Cloud Operations Team Lead role focuses on at LTIMindtree?
- This role at LTIMindtree primarily focuses on operational support for AWS and Azure IaaS services. Your expertise in AWS EC2, EBS, AMIs, Snapshots, Load Balancers, VPC, and Azure Virtual Machines, Disks, VNets, NSGs, and Load Balancers will be crucial.
- What level of technical leadership is expected for the Cloud Operations Team Lead position?
- As a Cloud Operations Team Lead, you will act as a technical escalation point (L2/L3) for complex infrastructure issues. You will also provide technical guidance and mentoring to a team of AWS/Azure cloud administrators.
- How much experience is required for the Cloud Operations Team Lead role at LTIMindtree?
- LTIMindtree requires 7-8 years of overall IT infrastructure experience, with 4-6 years specifically in AWS and/or Azure cloud operations for this Cloud Operations Team Lead position.
- Are cloud certifications necessary for the Cloud Operations Team Lead job at LTIMindtree?
- While not strictly mandatory, AWS/Azure Associate certifications are preferred for the Cloud Operations Team Lead role at LTIMindtree. They can significantly strengthen your application.
- What are the key operational responsibilities for this Cloud Operations Team Lead role?
- Key responsibilities include performing and overseeing incident, service request, and change activities, driving CAB and PIR calls, ensuring adherence to SOPs, and supporting backup validation and audit activities.
- Does the Cloud Operations Team Lead role involve team management at LTIMindtree?
- Yes, this role involves leading a team of AWS/Azure cloud administrators. You will be responsible for assigning tasks, tracking progress, mentoring team members, and reviewing their work.
- What role does automation play in the Cloud Operations Team Lead position at LTIMindtree?
- The role includes identifying basic automation opportunities to reduce repetitive tasks and supporting scripting or automation initiatives. Encouraging standardization and process improvements is also a key aspect.