FX Operations Support
@ LSEG

New York, NY
$105,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @lseg.com
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Job Details

About the FX Operations Support Role

Join our dynamic global team and play a meaningful role in supporting trading operations in the AMERS region. As a FX Operations Support, you will provide technical and functional assistance for our trading application and infrastructure, collaborating with investment banks, internal teams, and product managers.

Key Responsibilities

  • Act as main point of contact for client inquiries via phone and email.
  • Troubleshoot and resolve issues with internal teams and external partners.
  • Document inquiries, investigations, and resolutions in Salesforce CRM.
  • Guide clients through system functionality and workflows.
  • Identify and raise critical issues with potential P/L or franchise risk.
  • Maintain understanding of financial markets, industry trends, and trading workflows.
  • Support knowledge management by documenting solutions and insights.

Required Experience & Qualifications

Experience in high-pressure customer support, preferably in Investment Banking or Asset Management. Familiarity with full trade lifecycle, FIX, and SWIFT protocols. Ability to collaborate with development teams and resolve incidents logically and analytically.

Skills & Attributes

  • Initiative & Ownership
  • Customer Focus
  • Technical & Product Expertise
  • Teamwork & Communication
  • Resilience & Adaptability

Why Join Us?

Enjoy work-life balance with 25 days PTO, wellness support, a hybrid work model, recognition & growth opportunities, and community engagement initiatives.

Compensation & Benefits

Anticipated base salary range: $78,600 - $131,200, eligibility for Annual Incentive Plan and comprehensive benefits programs including healthcare, retirement, paid time-off, and more.

About LSEG

LSEG is a leading global financial markets infrastructure and data provider committed to financial stability, sustainable growth, and an inclusive, diverse workforce.

Key skills/competency

  • Trading systems
  • Customer support
  • Salesforce CRM
  • Incident management
  • Technical troubleshooting
  • Financial markets
  • FIX
  • SWIFT
  • Communication
  • Collaboration
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How to Get Hired at LSEG

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical and client support skills.
  • Research LSEG: Review company news and mission.
  • Network strategically: Connect with current employees on LinkedIn.
  • Prepare for behavioral questions: Share detailed support experiences.

📝 Interview Preparation Advice

Technical Preparation

Review trading systems protocols and troubleshooting.
Refresh knowledge on FIX and SWIFT usage.
Practice Salesforce CRM documentation techniques.
Study incident resolution case studies.

Behavioral Questions

Describe handling client technical issues.
Explain teamwork under pressure.
Share problem-solving examples.
Discuss adaptability in fast environments.

Frequently Asked Questions