FX Operations Support @ LSEG
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Job Details
About the FX Operations Support Role
Join our dynamic global team and play a meaningful role in supporting trading operations in the AMERS region. As a FX Operations Support, you will provide technical and functional assistance for our trading application and infrastructure, collaborating with investment banks, internal teams, and product managers.
Key Responsibilities
- Act as main point of contact for client inquiries via phone and email.
- Troubleshoot and resolve issues with internal teams and external partners.
- Document inquiries, investigations, and resolutions in Salesforce CRM.
- Guide clients through system functionality and workflows.
- Identify and raise critical issues with potential P/L or franchise risk.
- Maintain understanding of financial markets, industry trends, and trading workflows.
- Support knowledge management by documenting solutions and insights.
Required Experience & Qualifications
Experience in high-pressure customer support, preferably in Investment Banking or Asset Management. Familiarity with full trade lifecycle, FIX, and SWIFT protocols. Ability to collaborate with development teams and resolve incidents logically and analytically.
Skills & Attributes
- Initiative & Ownership
- Customer Focus
- Technical & Product Expertise
- Teamwork & Communication
- Resilience & Adaptability
Why Join Us?
Enjoy work-life balance with 25 days PTO, wellness support, a hybrid work model, recognition & growth opportunities, and community engagement initiatives.
Compensation & Benefits
Anticipated base salary range: $78,600 - $131,200, eligibility for Annual Incentive Plan and comprehensive benefits programs including healthcare, retirement, paid time-off, and more.
About LSEG
LSEG is a leading global financial markets infrastructure and data provider committed to financial stability, sustainable growth, and an inclusive, diverse workforce.
Key skills/competency
- Trading systems
- Customer support
- Salesforce CRM
- Incident management
- Technical troubleshooting
- Financial markets
- FIX
- SWIFT
- Communication
- Collaboration
How to Get Hired at LSEG
🎯 Tips for Getting Hired
- Customize your resume: Highlight technical and client support skills.
- Research LSEG: Review company news and mission.
- Network strategically: Connect with current employees on LinkedIn.
- Prepare for behavioral questions: Share detailed support experiences.