What does LSEG seek in an FX Operations Support candidate?

LSEG is looking for individuals with strong technical troubleshooting, customer support experience, and familiarity with trading systems and protocols like FIX and SWIFT.

How important is Salesforce CRM experience for FX Operations Support at LSEG?

Experience with Salesforce CRM is valued as it supports documentation and incident tracking in the role.

What work environment can an FX Operations Support expect at LSEG?

The role offers a hybrid work environment with both remote and office work.

Are communication skills critical for LSEG’s FX Operations Support?

Yes, excellent communication is necessary for interacting with clients and internal teams.

What kind of technical background is required for FX Operations Support at LSEG?

Candidates should have a technical background in trading systems, incident management, and industry protocols.

Want to get hired at LSEG?

This job post expired on November 7, 2025

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FX Operations Support

LSEG

New York, NYOn Site

Original Job Summary

About the FX Operations Support Role

Join our dynamic global team and play a meaningful role in supporting trading operations in the AMERS region. As a FX Operations Support, you will provide technical and functional assistance for our trading application and infrastructure, collaborating with investment banks, internal teams, and product managers.

Key Responsibilities

Act as main point of contact for client inquiries via phone and email.
Troubleshoot and resolve issues with internal teams and external partners.
Document inquiries, investigations, and resolutions in Salesforce CRM.
Guide clients through system functionality and workflows.
Identify and raise critical issues with potential P/L or franchise risk.
Maintain understanding of financial markets, industry trends, and trading workflows.
Support knowledge management by documenting solutions and insights.

Required Experience & Qualifications

Experience in high-pressure customer support, preferably in Investment Banking or Asset Management. Familiarity with full trade lifecycle, FIX, and SWIFT protocols. Ability to collaborate with development teams and resolve incidents logically and analytically.

Skills & Attributes

Initiative & Ownership
Customer Focus
Technical & Product Expertise
Teamwork & Communication
Resilience & Adaptability

Why Join Us?

Enjoy work-life balance with 25 days PTO, wellness support, a hybrid work model, recognition & growth opportunities, and community engagement initiatives.

Compensation & Benefits

Anticipated base salary range: $78,600 - $131,200, eligibility for Annual Incentive Plan and comprehensive benefits programs including healthcare, retirement, paid time-off, and more.

About LSEG

LSEG is a leading global financial markets infrastructure and data provider committed to financial stability, sustainable growth, and an inclusive, diverse workforce.

Key skills/competency

Trading systems
Customer support
Salesforce CRM
Incident management
Technical troubleshooting
Financial markets
FIX
SWIFT
Communication
Collaboration

How to Get Hired at LSEG

🎯 Tips for Getting Hired

Customize your resume: Highlight technical and client support skills.
Research LSEG: Review company news and mission.
Network strategically: Connect with current employees on LinkedIn.
Prepare for behavioral questions: Share detailed support experiences.

📝 Interview Preparation Advice

Technical Preparation

Review trading systems protocols and troubleshooting.

Refresh knowledge on FIX and SWIFT usage.

Practice Salesforce CRM documentation techniques.

Study incident resolution case studies.

Behavioral Questions

Describe handling client technical issues.

Explain teamwork under pressure.

Share problem-solving examples.

Discuss adaptability in fast environments.

Ready to optimize your application for LSEG?

Our Al will adapt your resume for LSEG's hiring patterns and similar FX Operations Support roles.