Customer Success Manager

About the Role: Customer Success Manager at LSEG

This role encompasses relationship management, client education, and deep expertise in trading workflows. You will be responsible for leading a portfolio of accounts, ensuring the successful adoption, retention, and expansion of LSEG's Trading Desktop solutions. We are seeking a highly motivated and hard-working professional to join our Customer Success Team, specializing in Equities (EQ), Fixed Income (FI), and Foreign Exchange (FX).

As a Customer Success Manager, you will serve as a trusted advisor to trading clients, guiding them in utilizing our products to navigate financial markets, meet regulatory requirements, and efficiently run their Sales & Trading business. A strong background in Corporate Treasury workflow is essential for this position.

Key Responsibilities

• Develop and execute a comprehensive customer success strategy for users across diverse accounts.
• Oversee customer health, adoption metrics, renewals, and the successful implementation of customer success plans.
• Deliver highly engaging, customized product demonstrations tailored to user workflows and specific requirements.
• Collaborate with sales leadership, providing insights on customer health, with a focus on adoption, identifying expansion opportunities, and managing renewals.
• Offer insights to Market Development, Customer Operations, and Customer Proposition, conveying the voice of the customer to inform business strategy and industry trends.
• Proactively engage and cultivate deep relationships with key customer stakeholders to advise on engagement strategy and foster customer advocates.
• Participate in industry events alongside the team to champion networking, enhance brand presence, and stay current with industry trends.
• Contribute to the overall vision and strategy of the Customer Success Management Group.
• Develop innovative approaches to engage with and contribute to customers’ businesses through LSEG products and services.

What We're Looking For

• Strong programming skills in Excel VBA, Python, and C++ (highly important).
• A keen interest in automation, data analysis, and software development.
• Ability to work effectively both independently and as part of a team.
• Proven problem-solving and analytical capabilities.
• Fluent proficiency in English, both spoken and written.
• Solid financial markets knowledge, ideally across EQ, FI, and FX.
• A deep understanding of the Sales and Trading markets.
• Comprehensive knowledge of Corporate Treasury workflow.
• Proficiency in using data for decision-making, interpreting data sets to analyze trends, simplifying complex problems, and articulating thoughts clearly.
• Ability to challenge team members and be open to being challenged, providing and receiving feedback to achieve team goals.
• Excellent communication and presentation skills.
• Adaptability in a fast-paced environment and rapidly-changing market.
• Experience in client-facing roles such as account management and/or relationship management within the Trading Workflow (EQ/FI/FX).
• Requires up to 80% international mobility to German-speaking countries.

About LSEG

Join LSEG and become part of a team that champions innovation, quality, and continuous improvement. If you are prepared to advance your career and make a significant impact, we encourage you to apply.

LSEG is a premier global financial markets infrastructure and data provider, dedicated to driving financial stability, empowering economies, and enabling customers to achieve sustainable growth. Our purpose serves as the cornerstone of our culture, supported by values of Integrity, Partnership, Excellence, and Change, which guide our daily actions and decision-making.

Working with LSEG means joining a dynamic organization comprising 25,000 individuals across 65 countries. We celebrate individuality and enable you to bring your authentic self to work, enriching our diverse workforce. We are proud to be an equal opportunities employer, committed to non-discrimination based on race, religion, gender, sexual orientation, age, disability, or any other legally protected characteristic. We provide reasonable accommodations for religious practices, beliefs, and mental or physical disability needs.

You will thrive in a collaborative and creative culture that fosters new ideas. LSEG is committed to sustainability across our global business and partners with customers to support their sustainability objectives. The LSEG Foundation, our charity, provides grants to community groups that promote economic opportunities and financial independence. Colleagues can contribute through fundraising and volunteering.

LSEG offers a comprehensive range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. Please review our privacy notice carefully, as it details the personal information LSEG may hold about you, its usage, how it’s obtained, your rights, and how to contact us.

Key Skills/Competency

• Client Relationship Management
• Trading Workflows (EQ/FI/FX)
• Excel VBA Programming
• Python Development
• C++ Development
• Corporate Treasury Workflow
• Data Analysis
• Customer Adoption & Retention
• Financial Market Knowledge
• Stakeholder Engagement