Remote Services Project Coordinator @ Lowe's Companies, Inc.
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Job Details
Overview
The Remote Services Project Coordinator at Lowe's Companies, Inc. drives customer satisfaction for installation projects and manages workflows from start to finish. This role coordinates between customers, service providers, and stores to ensure smooth project execution.
How We Support You
Lowe's invests in its team with opportunities for bonuses, comprehensive health benefits, supportive leadership, and a collaborative work environment.
Your Day at Lowe's
You will work remotely handling inbound and outbound calls, coordinating schedules, troubleshooting issues using various tech tools and documenting interactions precisely using systems like Installation Management System, myRedVest, and Salesforce.
Key Responsibilities
- Answer inbound calls to support installation jobs.
- Make outbound calls for updates and job information.
- Coordinate with customers, service providers, and stores.
- Schedule projects and confirm service provider compliance.
- Document all interactions using designated technology tools.
- Resolve work order issues and manage cost assessments.
Minimum & Preferred Qualifications
High school diploma or GED with 1-3 years of customer-facing experience. A bachelor's degree, project coordination experience, or contact center experience is preferred.
Benefits
- 401k match up to 4.25%
- Bi-annual cash bonus
- Employee stock purchase plan
- Tuition-free education
- Maternity/Parental leave
- Associate discounts
Working Conditions
This remote position requires a distraction free home office with internet speed of at least 20mb/s download and 5mb/s upload, and proper equipment setup.
About Lowe's
Lowe's Companies, Inc. is a Fortune® 50 home improvement company based in Mooresville, NC, serving millions of customer transactions weekly with over 1,700 stores nationwide.
Key skills/competency
- Customer Service
- Project Coordination
- Scheduling
- Documentation
- Communication
- Problem Solving
- Team Collaboration
- Salesforce
- Workflow Management
- Installation Support
How to Get Hired at Lowe's Companies, Inc.
🎯 Tips for Getting Hired
- Research Lowe's Companies, Inc.'s culture: Review mission, values, and recent news.
- Customize your resume: Highlight customer service and coordination skills.
- Emphasize project experience: Detail scheduling and documentation roles.
- Prepare for tech questions: Familiarize with Salesforce and related systems.