CDL Delivery Driver
Lowe's Companies, Inc.
Job Overview
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Job Description
CDL Delivery Driver at Lowe's Companies, Inc.
As a CDL Delivery Driver, you will play a crucial role in ensuring customer satisfaction and efficient operations at Lowe's Companies, Inc. This position requires a commitment to safety, excellent customer service, and adherence to all Department of Transportation (DOT) regulations.
Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary. Demonstrates sincere appreciation to customers. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs. Contacts customers regarding delivery or coordinates with the truck driver to call the customer.
In-stock Operations
Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders. Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order. Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading. Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.
Clean and Safe Stores
Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations. Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes. Unloads, installs, and tests appliances upon delivery. Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates). Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas. Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
Minimum Requirements:
- Class A CDL License - In locations with multi-unit CMV (tractor trailer & flatbed) a class A license is required to operate. OR
- Class B CDL License - In locations with single-unit CMV (tandem flatbed) a class A or B license with air break endorsement is required to operate. AND
- Valid medical certificate or ability to obtain one upon employment. AND
- Ability to pass MVR screen in accordance with company requirements. AND
- Ability to obtain sales related licensure or registration as may be required by law.
- Ability to read, write, and perform basic arithmetic (addition, subtraction).
- Must be 21 years of age.
- Ability to comply with DOT and CDL regulations.
Preferences:
- 1 Year Experience driving a semi-truck/trailer or certification from a driving school.
- 6 Months Experience performing in-home delivery or retail customer service.
- 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle.
Key skills/competency:
- CDL Class A/B
- Department of Transportation (DOT) Regulations
- Vehicle Inspection
- Customer Service
- Logistics
- Safe Loading/Unloading
- Appliance Installation
- Route Planning
- Material Handling Equipment (Forklift, Moffett)
- Safety Compliance
How to Get Hired at Lowe's Companies, Inc.
- Research Lowe's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their commitment to customer service and safety.
- Tailor your resume: Customize your resume to highlight your CDL qualifications, driving experience, strong customer service skills, and adherence to DOT regulations, using keywords found in the job description.
- Showcase relevant skills: Emphasize your proficiency in operating commercial vehicles, performing vehicle inspections, ensuring load security, and experience with in-home delivery or appliance handling during interviews.
- Prepare for interviews: Practice discussing scenarios where you demonstrated excellent customer service, handled challenging delivery situations, maintained safety standards, and ensured compliance with all driving regulations.
- Highlight safety records: Be ready to discuss your clean driving record and commitment to safety, providing specific examples of how you prioritize secure operations and regulatory compliance.
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