Product Owner Advanced Services for Customers

About The Job

Since 1854, Louis Vuitton's men and women have shared the same spirit of excellence and reinvented their crafts daily. Each journey is a true voyage, fueled by emotion and conquest, desire and boldness. Today, in a context of strong growth, Louis Vuitton invites you to imagine your own journey by joining our teams.

At LV_NEO, our mission is to support the Maison's transformations by bringing the best of technology to all trades across the entire value chain: Product Development, Manufacturing, Supply Chain, E-commerce, Logistics, and Retail.

With a pioneering spirit and a collaborative approach with business departments, we create omnichannel, exclusive, surprising, and immersive experiences to offer our clients worldwide.

Because you are unique!

The Maison Louis Vuitton respects and promotes equal opportunities, encourages inclusion and diversity in all its forms, and is committed to employing people with disabilities to value all individualities.

The Team

Within the Customer Solutions department, you will join our Advanced Services for Customers division, specifically the team responsible for developing personalized product configurators. Reporting to the team manager, you will support Louis Vuitton in its transversal transformation.

Job Responsibilities

Let's take a closer look at what awaits you:

• Lead strategic product customization projects and ensure the delivery of an omnichannel solution.
• Build, manage, and evolve the current roadmap, seeking innovation and continuous improvement while considering technical constraints.
• Collect, qualify, and analyze business needs in conjunction with operational marketing & merchandising teams, digital design, and our 3D editor.
• Translate needs into product deliverables: functional specifications, epics/features, user stories, acceptance criteria, and release plans.
• Lead the execution of your technical squad (build & deployment), and coordinate the roadmap in close collaboration with transversal squads.
• Oversee the quality of deployments, testing phases, and the QA strategy: automated and manual testing.
• Facilitate meetings, workshops, and committees with stakeholders, ensuring clear and educational communication, including with non-technical audiences.

Profile

About you:

• You hold a Bac +5 degree from an Engineering School or equivalent University.
• You have at least 5-8 years of experience in a similar role, including at least one significant experience within an IT department, in managing transversal or omnichannel projects in complex application environments.
• You are recognized for your excellent understanding of complex and interconnected IT architectures and solutions.
• You are proficient in Agile practices and know how to establish an effective delivery framework (Scrum/Kanban, backlog management, prioritization, rituals, release planning, continuous improvement, data-driven steering, etc.).
• You are comfortable with Jira tools (roadmap, backlog, boards, releases, dashboards, reporting) and ServiceNow (incidents/requests/problems, SLA, RCA, change if applicable).
• You are recognized for your leadership, your ability to communicate, your autonomy, and your ability to drive projects in transversal and international environments.
• You are attentive to the specific challenges of different business units (e-retail, retail, marketing, merchandising, manufacturing, etc.).
• You are fluent in English and French, both written and spoken.

Additional Information

Why participate in the adventure?

• To work in a company where the sense of excellence and innovation are strong values and become an actor of its success.
• To work in the heart of Paris, in the 2nd arrondissement.
• To grow and benefit from personalized HR support throughout your career.

Are you in? We are waiting for you!

Reference LVM31976

Key skills/competency

• Product Owner
• Agile Methodologies
• Scrum
• Kanban
• Jira
• ServiceNow
• Roadmap Management
• Project Management
• Omnichannel Solutions
• Customer Experience