2 days ago
Digital Operations Assistant
Louis Vuitton
On Site
Full Time
$60,000
Seoul, Seoul, South Korea
Job Overview
Job TitleDigital Operations Assistant
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$60,000
LocationSeoul, Seoul, South Korea
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Job Description
Job Responsibilities
As a Digital Operations Assistant at Louis Vuitton, you will play a crucial role in supporting the daily eCommerce and omni-channel operations, ensuring a seamless customer experience and efficient processing. This position requires a proactive individual with strong organizational and communication skills, ready to contribute to Louis Vuitton's digital excellence.
Ecommerce Order Management
- Support daily eCommerce order operations, including processing orders, cancellations, returns, and exchanges.
- Monitor order status and workflows on a daily basis, supporting smooth shipping and fulfillment processes.
Omni-channel Support
- Monitor customer pick-up orders and follow up on uncollected orders through outbound communication.
- Track store-sourced order status and support coordination with relevant teams to ensure timely processing.
Digital Project Assistance
- Assist with User Acceptance Testing (UAT) activities for digital projects, including test execution, issue tracking, and follow-up.
- Assist in gathering and organizing insights from recurring issues or complaints to support future planning and improvement efforts.
Profile
- Bachelor’s degree required.
- Up to 2 years of experience in eCommerce is essential.
- Fluent in English mandatory for effective communication.
- Experience using Salesforce is preferred.
- Proficiency in Excel and Powerpoint for data management and presentations.
- Experience in luxury retail eCommerce operations is preferred.
- Proactive in supporting problem-solving and process improvements.
- Clear communication and teamwork with cross-functional teams are vital.
Key skills/competency
- eCommerce Operations
- Order Management
- Omni-channel Support
- Customer Service
- Salesforce
- UAT Testing
- Process Improvement
- Data Analysis (Excel)
- Cross-functional Communication
- Luxury Retail
How to Get Hired at Louis Vuitton
- Research Louis Vuitton's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight eCommerce operations, Salesforce experience, and luxury retail background for the Digital Operations Assistant role.
- Showcase problem-solving skills: Prepare examples demonstrating your proactive approach to process improvement and issue resolution.
- Practice communication: Be ready to discuss your experience in cross-functional teamwork and handling customer interactions effectively.
- Understand luxury retail: Familiarize yourself with Louis Vuitton's brand identity and the specifics of luxury eCommerce customer service.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of a Digital Operations Assistant at Louis Vuitton?
02Is previous experience in luxury retail required for this Digital Operations Assistant role?
03What technical skills are important for a Digital Operations Assistant at Louis Vuitton?
04How does the Digital Operations Assistant contribute to digital projects at Louis Vuitton?
05What soft skills are highly valued for the Digital Operations Assistant position at Louis Vuitton?
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