CSC Insights & Analytics Specialist

About The Job

The CSC Insights & Analytics Specialist is responsible for analyzing operational and customer data, maintaining performance dashboards, and supporting business reporting to enhance workflow efficiency and customer experience. This role translates data into actionable insights that support customer engagement and retention initiatives across omni-channel touchpoints.

Position Title: CSC Insights & Analytics Specialist

Department: Client Service Center (CSC)

Reports to: CSC Team manager

Job Responsibilities

Key Responsibilities

• Operation & Performance Analytics
  • Collect, analyze, and interpret operational data (traffic, PCA, SLA, CPD, etc.) and sales data (daily/weekly/monthly performance) to identify trends and root causes.
  • Build and maintain dashboards and reports (Salesforce, Power BI, Excel) to support decision-making at both operational and management levels.
  • Leverage operational and customer data to enhance workflow efficiency and develop sales and demand forecasts to support strategic planning.
  • Collaborate with cross-functional teams (CSC Central, E-Commerce, Retail, etc.) to connect customer feedback data with business and operational outcomes.
  • Support management in developing data-driven business recommendations and business cases for new service initiatives or improvements.
• Customer Performance Insights & Experience Support
  • Translate operational and customer data into clear insight summaries to support customer experience and engagement planning.
  • Analyze customer behavior and segmentation trends to identify opportunities to improve retention and repeat engagement.
  • Generate target customer cohorts and support engagement action plans in collaboration with E-Commerce and CRM teams.
  • Monitor engagement outcomes and provide recommendations to optimize future follow-up workflows.

Profile

• 5+ years of experience in data analytics, customer experience insights, or related roles.
• Strong ability to interpret data and synthesize insights into clear, concise communication for internal teams.
• Experience working in luxury retail, fashion, hospitality, or customer experience–driven organizations preferred.
• Proficiency in CRM and reporting tools (Salesforce preferred; Power BI, and Excel strongly preferred).
• Strong communication and cross-functional collaboration skills.
• Detail-oriented, highly organized, and capable of managing multiple priorities.
• Business-level English proficiency preferred.

Additional Information

채용절차: 서류전형 - 면접전형 - 최종합격 면접은 2회 이상 진행될 수 있으며, 면접 대상자에 한해 연락 드립니다. 서류 합격자에 한하여 결과 통보되며, 서류접수 순으로 검토 진행되니 빠른 지원 부탁드립니다. 이력서 제목 기재 시 '포지션명_홍길동' 문의사항: career.kr@louisvuitton.com 으로 이메일 문의 바랍니다.