BDC Representative

@ Lou Bachrodt Automotive Group

About Lou Bachrodt Automotive Group

Lou Bachrodt Automotive Group is known for hiring great people and delivering an outstanding customer experience. Our team is built on character, confidence, and a family environment, making every contribution valuable.

Role Overview - BDC Representative

As a BDC Representative, you will be the first point of contact for potential customers. You will manage and nurture leads, follow up communications, schedule appointments, and support our sales team.

Responsibilities

• Lead Management: Handle inbound and outbound leads via phone, email, and other channels.
• Customer Engagement: Build rapport, understand needs, and communicate effectively.
• Appointment Scheduling: Coordinate test drives and consultation appointments.
• Follow-up: Conduct timely follow-ups to nurture leads through the sales process.
• Database Maintenance: Update customer data in the CRM system.
• Collaboration: Work closely with the sales team to ensure smooth lead handovers.

Qualifications

• High school diploma or equivalent.
• Proficiency with CRM software and sales tools.
• Availability to work weekends and evenings as needed.
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Team collaboration skills.
• Basic understanding of sales processes and eagerness to learn.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discounts on vehicle purchases and services
• Opportunities for career advancement

Key skills/competency

BDC Representative, lead management, CRM, customer engagement, appointment scheduling, follow-up, communication, sales, collaboration, organization