BDC Representative - Sales Department

@ Lou Bachrodt Automotive Group

About Lou Bachrodt Automotive Group

Lou Bachrodt has one distinct edge over our competitors: HIRING GREAT PEOPLE! We provide an exceptional car-buying experience through enthusiasm and teamwork in a family environment.

Job Overview: BDC Representative

As a BDC Representative, you will be the first point of contact for potential customers. You will manage and nurture leads, conduct follow-up communications, and schedule appointments for our sales department.

Responsibilities

• Lead Management: Handle inbound and outbound leads using phone, email, and other channels.
• Customer Engagement: Build rapport and understand customer needs.
• Appointment Scheduling: Coordinate appointments for test drives and consultations.
• Follow-up: Conduct timely follow-ups to nurture leads.
• Database Maintenance: Update customer information in the CRM system.
• Collaboration: Work closely with the sales team for a smooth handover of leads.

Qualifications

• High school diploma or equivalent.
• Proficiency in CRM software and sales tools.
• Availability to work weekends and evenings.
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Basic understanding of sales processes and willingness to learn.
• Ability to thrive in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discounts on vehicles and services
• Opportunities for career advancement

Key skills/competency

• BDC Representative
• Sales
• Lead Management
• CRM
• Customer Engagement
• Appointment Scheduling
• Communication
• Organizational Skills
• Follow-up
• Collaboration