Solution Architect

Solution Architect

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Description

As a Solution Architect, you will be responsible for all technical aspects of integrating and launching our offering, LotusFlare DNO Cloud with a customer from kickoff to go-live. You will have ownership of the technical relationship with customers, making recommendations on security, cost, performance, reliability, operational efficiency and best-practice architectures. Within LotusFlare, you are the advocate for your customers to ensure the successful progression of their project and advancement improvements to LotusFlare DNO Cloud, informing the roadmap of LotusFlare DNO Cloud capabilities and functions.

In your role, you ensure project goals are met and customer expectations are fulfilled. You will utilize your solid understanding of project management fundamentals and must be comfortable communicating with senior leadership (with customers and LotusFlare) verbally and in writing. Given your understanding of technology and project goals, you will connect technology to tangible project results in order to deliver valuable business outcomes to LotusFlare DNO Cloud customers.

Requirements

• 5+ years of experience in Project Management, Technical Program Management, or similar technical leadership role
• 3-5 years of experience with software development lifecycle from conception to delivery as a software engineer or a solution architect
• 5+ years of experience working in the telecommunications industry
• You are a digital-savvy individual who knows the latest digital technologies and trends; you enjoy experimenting and are open to integrating new digital technologies into everyday work.
• Proficient in API design, client-server interaction design, and cloud infrastructure architecture
• Telecommunication architecture experience; across IT and Core (OCS/PS/CS) domains to manage and design solutions at scale
• Experience in delivering products against a plan in a fast-paced, multi-disciplined, and often ambiguous environment
• Experience working independently to design, plan, and execute technical projects
• Able to distill data and articulate the rationale for making difficult trade-offs
• A solid foundation in service-oriented and digital technologies to be able to understand service inter-dependencies and drive technical solutions for multi-tiered systems
• Demonstrated understanding of systems within program space to include limitations, scaling, boundary conditions, and architectural decision-making process
• Demonstrated deep knowledge of technical program management and engineering best practices
• Willingness and ability to travel approximately 20% of the time
• Comfort and experience with cross-organizational communication; excellent written and verbal communication skills. Written and verbal fluency in the English language is required.

Pre-sales

• Deliver customized pre-sales technical presentations and product demonstrations to customers
• Assist in the development of RFI/RFP responses and drive to close new opportunities
• Engage with potential customers to understand their business objectives and demonstrate the value proposition of LF DNO platform

Solution

• Work with LotusFlare’s engineering team and externally with customer technical teams to propose and help clients build solutions that unblock deployment

Delivery

• Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers.
• Manage UAT and production releases, and project handover to our support and operational teams.
• Act as a key interface between the customer and the LotusFlare organization including product, engineering, support and business.
• Support project management activities, ensuring issues are documented and addressed.
• Be a part of a Global Delivery Team, share experiences and develop the PM discipline: simplify processes, methods and tools with creative ideas
• Troubleshoot customer technical issues in real time
• Create documentation and develop best practices to help customers get the most out of using the system

Key skills/competency

• Solution Architecture
• Telecommunications Industry
• Cloud Infrastructure
• API Design
• Project Management
• Technical Program Management
• SaaS Products
• Digital Technologies
• Customer Relationship Management
• Pre-sales Engineering