L'Oréal Luxe Multi-Brand Beauty Advisor

Who We Are Looking For

At L’Oréal, we are seeking a dedicated Beauty Advisor. You are a passionate Beauty Guru who loves sharing expertise and providing personalized advice to empower customers with the perfect products. As a Connection Creator, you naturally build authentic relationships, making customers feel comfortable while learning about their unique style to help them discover a beauty routine that expresses their individuality. You are also a Trendsetter, active on social media, always up-to-date with the latest make-up and beauty trends, capable of connecting with people both online and in person to build a community around your passion for skincare. A true Go Getter, you are driven, ambitious, and thrive on challenges, excited to create innovative in-store experiences and achieve exceptional results. Finally, you are a Brand Ambassador, a true believer in the L'Oréal Luxe mission and values, passionate about our iconic brands and eager to represent them.

What You Will Be Doing

Elevating Customer Experience

• Delivering the One Luxe Experience: Consistently execute the One Luxe service model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance

• Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Creating Engaging Experiences: Design and execute innovative, engaging events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
• Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.

Operational Excellence

• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld

Key skills/competency

• Customer Service Excellence
• Retail Sales Achievement
• Product Knowledge (Skincare, Makeup)
• Client Relationship Building
• Social Media Engagement
• Event Promotion & Execution
• Merchandising Standards
• Team Collaboration
• Administrative Task Management
• Brand Advocacy