Tenant Support Worker

Tenant Support Worker

Company: Lookout Housing and Health Society

Date: Mar 23, 2026

Location: Vancouver, BC, CA

Employment Status: Full time Temporary until incumbent returns

About Lookout Housing + Health Society

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location Details

Brennan's Place, Vancouver

22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station

Days and Hours of Work

• Sunday through Thursday
• Shift times will be 08:00 – 16:00 Hours
• Shifts are 7.5 hours in length
• Days of rest shall be consecutive. Schedule may change with two weeks’ notice
• Probationary/qualifying period will be 488 hours with mid and end point reviews
• Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

Job Duties

• Participate in tenant intakes, and provide support services and assessments
• Identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Education, Training and Experience

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (*Only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (*Only if required)
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Home management skills
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

Key skills/competency

• Tenant Support
• Community Social Service
• Crisis Intervention
• Harm Reduction
• Trauma Informed Practice
• Client Assessment
• Service Planning
• Medication Administration
• Health and Safety
• Advocacy