Tenant Support Worker

Tenant Support Worker - Lookout Housing and Health Society

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Savoy Hotel, a 15-minute walk from Stadium-Chinatown Skytrain Station.

Days and Hours of Work

This role requires availability 7 days a week, with day, afternoon/evening, and overnight shifts, including weekdays, weekends, and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive, and schedules may change with two weeks’ notice. A probationary/qualifying period will be 488 hours with mid and end point reviews. A night premium will be given to staff that work 50% or more of their shift between 0:00-08:00 Hours.

Salary

The salary for this position ranges from $31.56 - $33.28 per hour, depending upon applicants' length of seniority, as per the Collective Agreement.

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and operates in alignment with the mission and philosophy of Lookout Housing and Health Society, including adherence to Lookout’s Code of Ethics. The TSW provides assistance, support, education, and skills training to residents, working with tenants to foster greater independence and stability, aiming for healthier and more independent living arrangements.

Job Duties

• Participate in tenant intakes and provide comprehensive support services and assessments.
• Identify challenges for tenants, develop service plans, provide crisis intervention, and administer finances and medication.
• Ensure that basic needs are met by closely collaborating with individuals on a long-term, ongoing basis.
• Complete all required paperwork and maintain statistical and evaluative data.
• Assist with volunteers and practicum students on site.
• Some external work is likely to occur; the use of an automobile may, at times, be useful.
• Employees are expected to remain alert and attentive during working hours; sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of the health and safety program.

Qualifications & Competence

Education, Training and Experience

• Diploma in Community Social Service.
• Class 5 BC Drivers’ License (*Only if required).
• OFA 1 First Aid Certificate.
• Food Safe Certificate (*Only if required).
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector.

Skills And Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize and prioritize work.
• Ability to observe and recognize changes in guests.
• Ability to establish and maintain rapport with guests.
• Home management skills.
• Ability to instruct.
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems.
• Conflict resolution and crisis intervention skills.
• Advocacy Skills.

Key skills/competency

• Community Social Service
• Crisis Intervention
• Harm Reduction
• Trauma-Informed Practice
• Addictions Support
• Case Management
• Client Advocacy
• Communication Skills
• Problem Solving
• First Aid