Senior Technology Support Analyst

Senior Technology Support Analyst

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role

As a Senior Technology Support Analyst, you are the strategic anchor of our Level 1 support operations in Chennai. Your mission is to bridge the gap between our high-volume global Level 1 team and our specialized Level 2 tech specialists. Your job is more than just fixing technical problems; you are a Senior Technology Advisor. You will drive operational excellence by using automation and AI tools, solving the most complex technical challenges, and mentoring junior team members to deliver excellent service.

Our Service Promise

We move away from old-fashioned IT support methods. As a Senior Advisor, you will lead by example using these core principles:

• Solve the problem first
• One stop for help
• Use your expert judgment
• Focus on the person

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this senior role, you will focus on these areas:

• Solve complex technical issues: You will act as an escalation point for difficult technical challenges involving laptops, mobile devices, and core productivity app tools like Google Workspace, Zoom, Slack, Microsoft 365 and Okta.
• Drive operational readiness: You will act as the key link between our project teams and support operations. You will ensure the team is fully prepared for new application rollouts and system updates by translating technical requirements into actionable support knowledge.
• Lead task automation: You will identify repetitive manual processes and implement AI or software tools to automate them, significantly increasing team efficiency and employee experience.
• Cross-functional collaboration: You will partner closely with Workplace Experience and People & Culture (P&C) to ensure our digital services and physical environments are perfectly synchronized. By collaborating with broader technology teams, you will guarantee that our support ecosystem is seamless, reliable, and optimized for our employees.
• Mentor the team: You will share your knowledge with junior team members and show them how to be professional and highly effective advisors.
• Empower through self-help: You will create simple, clear documentation that enables employees resolve technical issues independently.

What You Bring

• Experience: 5+ years in IT support with a proven ability to solve complex technical infrastructure problems.
• Automation Mindset: Practical skills in using scripts or AI tools to optimize workflows and increase speed.
• Technical Expertise: Deep knowledge of Windows, macOS, and Mobile Device Management (MDM) in a global corporate environment.
• Professional Communication: Ability to explain complex technical topics in clear, structured English for a global audience.
• Adaptability: Comfort working in a dynamic, 24/7 global environment.

Helpful Experience To Have

• Leadership history: Experience leading technical projects or serving as a Subject Matter Expert for a team.
• Process excellence: A history of using ITIL frameworks (Incident, Problem, and Change Management) to transform support into a structured service lifecycle or a history of taking manual tasks and making them fast and automatic.
• Innovation: A passion for staying ahead of trends in workplace technology and AI.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

Key skills/competency

• Senior Technology Support Analyst
• IT Support
• Technical Infrastructure
• Automation Tools
• AI Tools
• Windows
• macOS
• Mobile Device Management
• Google Workspace
• Microsoft 365