IT Support Specialist

Company Overview

Logile is the leading retail labor planning, workforce management, inventory management and store execution provider deployed in thousands of retail locations across North America, Europe, Australia, and Oceania. Our proven AI, machine-learning technology and industrial engineering accelerate ROI and enable operational excellence with improved performance and empowered employees. Retailers worldwide rely on Logile solutions to boost profitability and competitive advantage by delivering the best service and products at optimal cost. From labor standards development and modeling to unified forecasting, storewide scheduling, and time and attendance, to inventory management, task management, food safety, and employee self-service — we transform retail operations with a unified store-level solution. Gain the Advantage with The Logic of Retail. One Platform for store planning, scheduling and execution.

For more information, visit www.logile.com

Job Summary

We are seeking a technically skilled and process-oriented IT Support Specialist to manage desktop support operations, ticket handling, and IT asset lifecycle management. The ideal candidate will provide L1/L2 end-user support, ensure SLA-driven ticket resolution, maintain accurate asset tracking, and support endpoint security compliance.

Key Responsibilities

• Provide L1/L2 support for Windows 11 and macOS systems.
• Troubleshoot hardware issues (RAM, SSD, motherboard, peripherals).
• Configure dual monitor setups, docking stations, webcams, and conference room devices.
• Perform OS installation, re-imaging, patching, and system upgrades.
• Diagnose and resolve boot failures, performance issues, and driver conflicts.
• Handle and resolve support tickets through ITSM/ticketing system with SLA adherence.
• Document troubleshooting steps and Root Cause Analysis (RCA).
• Maintain IT asset inventory including serial numbers, asset tags, warranty details, and allocation history.
• Conduct periodic physical asset audits and maintain asset movement logs.
• Manage onboarding and offboarding IT processes including Microsoft 365 and Azure AD account administration.
• Ensure endpoint security compliance including antivirus, encryption, and MDM enrollment.
• Troubleshoot LAN/WAN connectivity issues and basic DNS/DHCP problems.
• Generate monthly reports on ticket metrics, SLA compliance, and asset status.

Job Location & Schedule

This job is an onsite role at Logile Bhubaneswar Office. It is expected that the selected candidate will work standard business hours with flexibility during critical IT incidents or maintenance windows.

Required Skills & Experience

• 3–5 years of hands-on experience in Desktop / IT Support.
• Strong troubleshooting knowledge of Windows and basic macOS.
• Experience in IT ticketing systems and SLA management.
• Hands-on experience in IT asset lifecycle management.
• Knowledge of Microsoft 365 Administration and Azure AD / Entra ID.
• Good understanding of hardware troubleshooting.

Preferred Skills

• Experience with MDM solutions.
• Exposure to endpoint security tools.
• Knowledge of ITIL processes.

Compensation and Benefits

The compensation and benefits associated with this role are benchmarked against the best in industry and job location. Standard shift timings apply as per organizational policy.

Key skills/competency

• Desktop Support
• IT Operations
• Windows 11
• macOS
• Hardware Troubleshooting
• ITSM
• Microsoft 365 Administration
• Azure AD
• Endpoint Security
• IT Asset Management