Assistant Front Office Manager
Loews Hotels & Co · Arlington, TX
- On site
- Full-time
- $70,000 / year
- Arlington, TX
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Job highlights
- Lead front desk and concierge operations.
- Ensure exceptional guest service delivery.
- Manage and mentor the guest services team.
- Handle operational and financial responsibilities.
- Drive guest loyalty and satisfaction.
About the role
Assistant Front Office Manager - Loews Hotels & Co
Loews Arlington Hotel and Convention Center is seeking an experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.
About Us:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. We foster an environment where growth and belonging are paramount, valuing each team member for who they are and their aspirations. We are committed to creating a Team Member experience where everyone belongs, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays
- Paid Bereavement and Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates and other discounts
What We’re Looking For:
We are seeking an experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.
Who You Are:
- A natural leader with the ability to inspire and motivate a diverse team.
- Committed to delivering exceptional guest experiences.
- Authentic communicator reflecting our culture of support and inclusion.
- Proactive problem-solver with critical thinking skills.
- Highly organized with strong multitasking abilities.
- Veterans and military spouses are encouraged to apply.
What You’ll Do:
- Manage daily operations of the Front Office Team.
- Lead and deliver exceptional guest experiences.
- Supervise the guest services team for high performance and morale.
- Manage payroll services, including scheduling and time-card approvals.
- Monitor and respond to guest feedback to enhance service quality.
- Oversee room allocations and coordinate with housekeeping.
- Implement training programs and mentor staff.
- Serve as the primary contact for internal and external inquiries.
- Conduct audits and maintain accurate financial records.
- Prepare performance reports on operational effectiveness and guest feedback.
- Collaborate on initiatives to promote hotel services and enhance efficiency.
- Handle emergencies with professionalism, ensuring safety and security.
- Perform additional duties as assigned.
Your Qualifications Includes:
- Bachelor’s Degree or relevant work experience required.
- Minimum two years of guest service experience in hotel hospitality preferred.
- Minimum one-year guest service leadership role preferred.
- Experience with Property Management Systems, preferred Opera System.
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
- Ability to stand for long periods of time.
- Ability to work weekends, evenings, and holidays as necessary.
Who You’ll Supervise:
- Front Desk Team
- Guest Services Team
Key skills/competency:
- Front Office Management
- Guest Services
- Team Leadership
- Operational Management
- Financial Analysis
- Problem Solving
- Customer Satisfaction
- Hotel Operations
- Performance Management
- Staff Training
Skills & topics
- Assistant Front Office Manager
- Front Office Management
- Guest Services
- Hospitality Management
- Hotel Operations
- Team Leadership
- Customer Service
- Concierge
- Front Desk
- Loews Hotels
How to get hired
- Tailor your resume: Highlight your leadership experience, guest service skills, and any experience with Property Management Systems like Opera. Quantify achievements whenever possible.
- Craft a compelling cover letter: Emphasize your passion for hospitality, your ability to inspire teams, and your proactive problem-solving approach.
- Prepare for interviews: Be ready to discuss your experience in managing front office operations, handling guest feedback, and leading diverse teams. Use the STAR method to answer behavioral questions.
- Showcase your hospitality passion: Demonstrate a genuine commitment to exceeding guest expectations and fostering a positive team environment.
Technical preparation
Master Opera Property Management System.,Practice financial analysis and budgeting.,Familiarize with hotel operational workflows.,Study guest feedback analysis tools.
Behavioral questions
Describe leading a diverse guest service team.,How do you handle difficult guest situations?,Share an example of improving service standards.,How do you motivate your team?
Frequently asked questions
- What is the primary responsibility of an Assistant Front Office Manager at Loews Arlington Hotel?
- The primary responsibility is to lead and supervise the operational activities of the guest services team, ensuring exceptional service delivery at the front desk and in concierge services at the Loews Arlington Hotel and Convention Center.
- What qualifications are preferred for the Assistant Front Office Manager role at Loews Hotels?
- Preferred qualifications include a Bachelor's Degree or relevant experience, a minimum of two years in hotel hospitality guest service, at least one year in a guest service leadership role, and experience with Property Management Systems like Opera. Knowledge of hotel financial analysis is also preferred.
- Does Loews Hotels & Co encourage applications from veterans for the Assistant Front Office Manager position?
- Yes, Loews Hotels & Co explicitly encourages applications from veterans and military spouses for roles like the Assistant Front Office Manager position, valuing their unique skills and experiences.
- What kind of training and development opportunities does Loews Hotels offer for an Assistant Front Office Manager?
- Loews Hotels & Co offers training and development opportunities, including career growth paths and tuition reimbursement, to support the professional development of its team members, including Assistant Front Office Managers.
- How does an Assistant Front Office Manager contribute to guest satisfaction at Loews Arlington Hotel?
- The Assistant Front Office Manager contributes by monitoring and responding to guest feedback, implementing training for exceptional service, and ensuring the team consistently exceeds guest expectations, thereby enhancing guest loyalty and satisfaction.
- What is the work environment like for an Assistant Front Office Manager at Loews Hotels?
- The work environment is dynamic and fast-paced, focusing on exceptional guest experiences and team collaboration. It requires a proactive leader committed to service excellence and fostering a positive, inclusive atmosphere.