Customer Onboarding Specialist German

Who We Are

Lodgify is a fast-growing scale-up in the vacation rental industry, backed by $30M in funding. Headquartered in sunny Barcelona, the company empowers property owners and managers worldwide through innovative technology.

About the Role

As a Customer Onboarding Specialist German at Lodgify, you will guide new customers from subscription through account set-up, training, and ongoing engagement. You will provide consultative advice, follow up to drive product adoption, and work with various teams to maximize customer value.

Key Responsibilities

• Onboard new customers via phone and screen-sharing sessions.
• Assist in setting up Lodgify accounts and integrations.
• Provide consultative support and training to optimize software use.
• Analyze customer pipelines to drive product upgrades and upsells.
• Gather customer feedback and relay insights to the Product team.
• Collaborate with Sales, Support, and Product departments.

What Makes You a Great Fit?

• 1+ year experience in account management or onboarding in a SaaS environment, or a relevant recent graduate.
• Native/near-native proficiency in German and English.
• Ability to work afternoon shifts and manage multiple accounts.
• Tech-savvy with excellent verbal and written communication skills.
• Experience in vacation rental software is a plus.

Why You’ll Love Working at Lodgify

• Remote work flexibility.
• Competitive salary in EUR/USD.
• Expense coverage for computers and gadgets.
• Dynamic, international team with over 60 nationalities.
• Opportunities for career growth and a fun work culture.

Key Skills/Competency

Onboarding, Customer Success, SaaS, Account Management, Consultative, Training, Upsell, Communication, Feedback, Remote Work