Conversational AI Prompt Designer

Conversational AI Prompt Designer

We are seeking a Conversational AI Prompt Designer to craft and optimize conversational prompts for our Voice AI agents. This role focuses on translating proven human call strategies into natural, high-performing AI conversations that improve caller experience, engagement, and conversion rates.

You will work closely with our Manager of Performance Call Systems to translate proven human conversation strategies into high-performing AI prompts that drive better caller experiences, higher engagement, and improved conversion outcomes.

This is a highly impactful role where your work will directly influence how thousands of real-time conversations are handled daily. If you are looking to work in a fun start-up culture where you can take your skills to the next level, keep on reading!

Location Details

This position is remote (hybrid available if within commuting distance to Boulder, CO) and open to candidates living in the following locations: Colorado, Florida, Illinois, New Hampshire, New York, North Carolina, Ohio, Texas, Utah, Virginia, Washington DC, and Puerto Rico. Relocation assistance is not provided. Do not apply if you do not reside in one of the above locations unless you are already planning to relocate at your own and share those details in a cover letter.

A Day in the Life

Prompt Design & Development

• Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
• Design prompts that guide natural, human-like conversations
• Ensure prompts maintain compliance, tone, and business objectives
• Create conversation flows including openings, qualification, objection handling, and transfers

Collaboration with Manager of Performance Call Systems

• Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
• Convert qualitative guidance into precise, testable prompt logic
• Help refine conversation strategies based on real-world performance

Testing & Iteration

• Continuously test prompts in real-world call scenarios
• Analyze call transcripts, outcomes, and performance metrics to refine prompts
• Iterate quickly to improve connection rates, transfers, and caller experience
• Identify conversation gaps and optimize agent responses

Conversation Optimization

• Improve how agents: Ask qualifying questions, Handle objections, Optimize transition between conversation stages, Manage edge cases and unexpected responses

Cross-Functional Collaboration with Product & Engineering

• Work with Product and Engineering teams to align prompt behavior with platform capabilities
• Suggest improvements to agent behavior and conversation flow
• Help define conversational best practices across voice agents

Documentation & Prompt Frameworks

• Maintain clear documentation of prompt structures, patterns, and best practices
• Help build a scalable prompt library for different use cases, verticals, and states

Qualifications

Here’s What You Need to Get Our Attention

• A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)
• Bachelor's Degree (minimum) in a related field of study
• Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems
• Strong writing skills with ability to craft natural, human-like dialogue
• Experience improving call center scripts, sales conversations, or IVR flows
• Ability to translate business goals into structured conversational logic
• Analytical mindset with experience reviewing transcripts and optimizing outcomes
• Excellent written communication skills and attention to tone and clarity
• Comfortable working with product, operations, and data teams

What Will Make Us Call You For Sure:

• Experience with conversational AI, chatbots, or voice agents
• Experience with A/B testing and prompt experimentation
• Experience analyzing call transcripts or conversational analytics
• UX writing, conversation design, or dialogue design experience
• Familiarity with Voice AI tools (Ultravox, VAPI, Twilio, etc.) is a plus but not required

Why You’ll Love Working Here

We believe great marketing starts with great people! — curious, collaborative, and hungry to grow. You’ll be part of a team that values initiative over hierarchy, creativity over convention, and learning over ego.

And if we haven’t convinced you yet, here’s why you’ll want to be part of our team:

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and family first
• Life Insurance
• Legal Assistance plan
• Pet Insurance discount through the ASPCA
• A killer culture with team members who have your back!
• In-person and virtual connection points for culture building and team members who have your back!

Compensation

$90,000-$120,000 DOE

COME AS YOU ARE:

Your gender, your gods, your skin tone, and who you love don’t make a difference here. We’re all about building a team where talent shines and uniqueness is respected. At Local Hero we hire based on smarts, skills, experience, and potential—nothing else. Whoever you are and wherever you come from, if you’re great at what you do, we want to hear from you!

Key skills/competency

• Conversational AI Prompt Designer
• Voice AI Platforms
• Prompt Design
• Conversation Flow
• Dialogue Systems
• UX Writing
• Call Center Optimization
• A/B Testing
• Performance Metrics
• Data Analysis