Training Specialist E-Commerce

About Loblaw Digital

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a Training Specialist, you will travel across Canada to facilitate training in PC Express departments to introduce new initiatives and to promote continuous improvement with existing processes. The Training Specialist ensures a consistent colleague and customer experience by driving operational efficiency within PC Express. They work closely with in-store teams and Loblaw Digital operations teams to provide effective feedback that shapes our best practices. Your attention to detail, comfort with change management principles, and knowledge of our in-store PC Express operations is critical to ensure success against our annual business priorities.

What You’ll Do

• Facilitate in-person training sessions on a variety of topics, including but not limited to department best practices, scheduling, and introducing new technology or processes to the department.
• Develop and maintain training materials, including execution guides, SOPs, and presentations, to support store projects and programs as needed.
• Build strong relationships with stakeholders including Product Managers, UX Design, HR, Learning and Development, Operations/Continuous Improvement, and Store Teams to ensure alignment on training programs and outcomes.
• Provide insight during the planning stage of new programs that drive labour efficiency and on-shelf availability.
• Perform needs analysis to determine full scope of training required.

Does this sound like you?

• Energetic, self-starter with strong presentation and consultative skills a must.
• Ability to work both independently and in a collaborative manner in a changing environment.
• Ability to handle multiple priorities and projects at a time.
• Able and willing to travel within Canada as needed (approx. 50%).
• Strong organizational and time management skills.
• Curious mindset with strong problem-solving ability.
• Excellent listening and communication skills, both written and oral.
• Proficiency in Microsoft suite.
• Ability to analyze data to influence an outcome or action plan.
• Understanding and genuine concern for meeting the needs of the customer/colleague.
• 3 years supervisory/management experience a plus.

Key skills/competency

• Training Facilitation
• E-commerce Operations
• Change Management
• Stakeholder Management
• Needs Analysis
• Instructional Design
• Curriculum Development
• Customer Experience
• Process Improvement
• Microsoft Suite