Operations Manager - Property Mgmt

Overview

The Operations Manager - Property Mgmt at LMLC OPERATIONS LLC oversees the overall operations of the Property Management team within designated neighborhoods at Yellowstone Club, located in Big Sky, Montana. This full-time, year-round role manages a small portfolio of key client accounts while ensuring adherence to club policies and procedures.

Major Responsibilities

• Direct overall property management operations and supervise team activities.
• Foster a safety-focused culture and enforce safety and security procedures.
• Ensure outstanding guest service and maintain quality home inspection reporting.
• Train and guide team members including Lead, Primary, and Assistant Property Managers.
• Manage subcontractor projects, invoices, and ensure steady revenue streams.

Supervisory Responsibilities

• Oversee a small real estate portfolio and direct property manager teams.
• Create and maintain weekly schedules and provide continuous training.
• Manage performance appraisals and team feedback.
• Handle client complaints and ensure proper resolution.

Essential Job Functions

• Maintain detailed home inspection reports and quality guides for properties.
• Ensure consistency in service quality across all properties.
• Conduct final walk-throughs and manage administrative tasks like timecards.
• Act as liaison between Residential Services teams for continuous improvement.

Other Duties and Responsibilities

• Work flexible hours including evenings, weekends, and holidays.
• Maintain positive workplace relations and professional appearance.
• Adhere to club policies and ensure a constructive team environment.

Experience/Education

• 6-8 seasons in property management or equivalent experience.
• 1-3 years managing teams; high school diploma or equivalent required.
• Bachelor’s degree and hospitality industry experience preferred.

Certificates & Licenses

Montana State Driver’s License with a clean driving record.

Computer and Language Skills

• Proficient in Microsoft Office and comfortable with smartphones.
• Strong verbal and written communication skills.

Work Environment & Physical Demands

This role involves both office work in a climate-controlled environment and outdoor tasks in varying weather conditions. Candidates must be capable of lifting up to 40 pounds and performing physical tasks regularly.

Benefits

• Free transportation to and from Bozeman
• Medical, Dental, Vision Insurance
• Discounted Ski Pass and Employee Ski Days
• Complimentary shift meals
• 401k eligibility with bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts at over 1000 retailers
• Employee Appreciation Day and retail sales

Application Process

To apply, please visit www.yellowstoneclub.com and click on 'YC Careers' at the bottom of the homepage.

Key skills/competency

• Property Management
• Team Leadership
• Client Relations
• Safety Compliance
• Operational Oversight
• Project Management
• Training
• Communication
• Scheduling
• Inspection Reporting